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Chart loading error

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Melohn View Drop Down
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    Posted: 11 Feb 2023 at 11:45pm
I had no problem loading the Jepp chart “USA” coverage into my EX5000, but “USA” only covers the lower 48, and I’m in Hawaii. Jepp provided me a Hawai’i only IFR charts coverage download, but any attempt to upload it into the EX5000 results in “Internal error: 2”, which doesn’t appear to be described anywhere in the EX5000, CMAX, or knowledge base. Jepp told me to call their Tech support, but I have little confidence they will be able to understand or help with this error. 

I tried several different USB devices, all that work fine for other Jepp data download on the EX5000, and all of which are formatted FAT16, and less than 2GB.  The actual Hawaii charts appear to be around 3.5MB. I also cleared the JDM cache, and had them reenable the download. I confirmed that the same Jepp view number is in use, and regening the CMAX code provided the same output. 







Edited by Melohn - 15 Feb 2023 at 8:18pm
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Melohn View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Melohn Quote  Post ReplyReply Direct Link To This Post Posted: 15 Feb 2023 at 8:19pm
This happened again today; “internal error: 2”. Is there any way to find out what this error means?

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AviSteve View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2023 at 2:11pm
We're in contact with Jeppesen trying to figure this out.  Can you send me the file that you're trying to load?
Steve Lindsley
Avidyne Engineering
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Melohn View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Melohn Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2023 at 3:48pm
Done, thanks!
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