Jeppesen Renewal?

So, I'm 1yr in with my IFD540:

1. Jeppesen didn't send me a renewal (they confirmed they didn't).  This was never a problem in years past.
2. I can't renew.  They hope by Monday they'll know how I can renew.

Anyway, curious if it is just my luck or 540 subscription related?

Just a heads up to others with multiple 540s.

I "upgraded" from JSUM to JDM this week and now my ability to download "charts" over and over as it always just showed "1" download available is now gone. I can no longer do simultaneous updates of my 540s.  I supposed another call is in order (third this month). 

I also got a bill from them showing an ~$1860 amount due approximately a week after I was allowed to renew. I called them and it's yet another known problem with their billing and I was told to just ignore it.



Edited by roltman - 26 Oct 2015 at 2:48pm

After renewing being allowed to renew I did so over the phone....
I ultimately got an invoice for $1267 which was the same as last year and paid it around Oct 1st.

But then a week later I got an invoice for $1876 showing it as an amount due with no items listed on the bill.  It listed the invoice date as Oct 7 and the due date as Oct 7.

I was told it was an "issue" where customers get double billed and the second bill is the total without discounts.