Chart update in ERROR state |
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Awful Charlie
Groupie Joined: 24 Oct 2013 Location: LFGB Status: Offline Points: 53 |
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Posted: 30 Jun 2019 at 10:01pm |
OK, my mistake and the voltage dropped* whilst doing this weeks update on the 540. On powering up again, there was a message that the chart update didn't complete successfully, and retrying the update process just gets to the same state as before (the update goes into ERROR state just after hitting 10% complete). Reasonably enough, the charts are now unusable Anyone know how I resolve this (the manual has the rather frightening statement that ".. a service action may be required..") - we were planning to leave for Osh in 12 days time, and there's not going to be a chance to get to a dealer even it they have an available booking before then EDIT: Software level 10.2.3.1 * Dual batteries, but ground power only supplements #1 - I had #2 selected
Edited by Awful Charlie - 01 Jul 2019 at 6:08am |
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AviSteve
Admin Group Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2168 |
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What is the exact error message?
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Steve Lindsley
Avidyne Engineering |
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Awful Charlie
Groupie Joined: 24 Oct 2013 Location: LFGB Status: Offline Points: 53 |
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Thanks Steve Does this help? I took a log download too before shutting down (although to the untrained eye, there doesn't appear to be anything significant in the event log) |
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AviSteve
Admin Group Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2168 |
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Darn, nothing really to be gleaned from that message :( Send me your event log anyway and the charts DSF from your USB stick (slindsley at avidyne dot com)
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Steve Lindsley
Avidyne Engineering |
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Awful Charlie
Groupie Joined: 24 Oct 2013 Location: LFGB Status: Offline Points: 53 |
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Thanks Steve - sent
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teeth6
Senior Member Joined: 10 Mar 2014 Status: Offline Points: 741 |
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Charlie, I hate to say it but I think it will need some service. If the unit loses power during the "write" phase of a chart install, it will be locked in that state and will not update charts again until a reinstall of software. (Don't ask me how I know)
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AviSteve
Admin Group Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2168 |
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Sorry, looks like the file system is corrupted, so you'll need to have it serviced.
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Steve Lindsley
Avidyne Engineering |
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Awful Charlie
Groupie Joined: 24 Oct 2013 Location: LFGB Status: Offline Points: 53 |
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Oh dear, that is really, really disappointing :-( Thanks for the input Steve and teeth6
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