Warranty and repair options

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   I expect you'll have to wait until after Oshkosh before you'll hear anything from AviJake.  I'd guess they've got their hands full right now.

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MysticCobra Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jan 2013 Status: Offline Points: 652	Post Options Post Reply Quote MysticCobra Report Post Thanks(0) Quote Reply Posted: 31 Jul 2013 at 7:35pm
	I expect you'll have to wait until after Oshkosh before you'll hear anything from AviJake. I'd guess they've got their hands full right now.

SB Jim Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 30 Aug 2012 Status: Offline Points: 204	Post Options Post Reply Quote SB Jim Report Post Thanks(0) Quote Reply Posted: 31 Jul 2013 at 6:54pm
	Agreed Tony. This issue is heating up on various web boards as more people learn of the situation. I've always supported reduced liability for the manufacturers in the GA industry. But that doesn't mean I can indemnify Avidyne to an unlimited extent. That's simply not realistic. I need clarification on this issue; it's not fair or proper business dealing to blindside those of us who put money down nearly 2 years ago on the IFD 540 with a warranty and repair structure that is either untenable or very expensive. I expect Avidyne to come with service and support that equals or exceeds that of Garmin. The IFD's have great potential, but this potentially can be a deal breaker.

tony Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Dec 2011 Location: Atlanta Status: Offline Points: 466	Post Options Post Reply Quote tony Report Post Thanks(0) Quote Reply Posted: 29 Jul 2013 at 5:34pm
	Steve, you never addressed glassanza's concern. I know you are heads down working diligently on the ifd540 certification, however some of us need closure on the "Release and Indemnification Waiver" referenced above. Edited by tony - 29 Jul 2013 at 5:39pm

AviJake Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 26 Mar 2009 Location: Lincoln MA Status: Offline Points: 2815	Post Options Post Reply Quote AviJake Report Post Thanks(0) Quote Reply Posted: 29 Jun 2013 at 11:26am
	Sorry the delay in responding. I think I do have the percentage stats at the office and will post them on Monday.
	Steve Jacobson sjacobson@avidyne.com

FORANE Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 04 May 2013 Location: 0A9 Status: Offline Points: 57	Post Options Post Reply Quote FORANE Report Post Thanks(0) Quote Reply Posted: 23 Jun 2013 at 5:31pm
	Steve The $5,900 flat rate charge for post warranty service figure gives a startling first impression as may be gleaned from a couple of posts in this thread. If however one considers the cost of the Entegra / R-9 equipment it covers, the $5,900 seems in line with the industry based on a percentage of initial equipment cost. To help allay the concerns of some of us here, would you be willing to state that the post warranty service cost (provided Avidyne does offer flat rate service) for the IFD 440/540 units will likely be a similar percentage of initial purchase cost?
	Lancair 235/320 RV-9A

glassanza Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 26 Feb 2013 Location: Georgia Status: Offline Points: 98	Post Options Post Reply Quote glassanza Report Post Thanks(0) Quote Reply Posted: 21 Jun 2013 at 7:53pm
	Thanks for the prompt reply. I appreciate the 2 year warranty on the units, guess its a win-win, warranty perks and purchase price discounts for cash up front. If we are going to ignore the elephant in the room, i.e. the link to the article that started this conversation, my real issue has to do with fair repair costs, not extended warranty program language that I would have to personally read to comment on. That being said, I understand a PFD/MFD repair is a very different animal than a NAV/COM repair. For us "other brand" folks abandoning ship and putting out trust in both the engineering and support of your product line this is a big deal. I am confident you will make us proud...
	GDC25

AviJake Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 26 Mar 2009 Location: Lincoln MA Status: Offline Points: 2815	Post Options Post Reply Quote AviJake Report Post Thanks(0) Quote Reply Posted: 21 Jun 2013 at 2:14pm
	The IFD540 is being offered with a two year warranty for any customers that have taken advantage of our pre-buy program. At this time we have not announced any extended warranty programs or repair pricing. We expect that to be available when the product is in full rate production.
	Steve Jacobson sjacobson@avidyne.com

ddgates Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100	Post Options Post Reply Quote ddgates Report Post Thanks(0) Quote Reply Posted: 21 Jun 2013 at 11:27am
	Yikes. A definite deal breaker.
	David Gates

glassanza Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 26 Feb 2013 Location: Georgia Status: Offline Points: 98	Post Options Post Reply Quote glassanza Report Post Thanks(0) Quote Reply Posted: 21 Jun 2013 at 10:15am
	This is an issue that gravely concerns me, so much in fact that it may be the determining factor with regard to keeping my pre buy order in place for the two 540's I have been patiently waiting for. I just hope Avidyne addresses this issue quickly and doesn't just hope it will go away. It will not...
	GDC25

Paul Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 17 Aug 2012 Location: Massachusetts Status: Offline Points: 285	Post Options Post Reply Quote Paul Report Post Thanks(0) Quote Reply Posted: 20 Jun 2013 at 4:35pm
	This is being discussed in the Cessna Pilot's Association forum and a Google search shows it in other articles or forums.

phkmn Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 06 Feb 2013 Location: Chicago Status: Offline Points: 78	Post Options Post Reply Quote phkmn Report Post Thanks(0) Quote Reply Posted: 19 Jun 2013 at 9:34pm
	$6000 minimum charge for post-warranty service???? Yikes.
	PH

FORANE Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 04 May 2013 Location: 0A9 Status: Offline Points: 57	Post Options Post Reply Quote FORANE Report Post Thanks(0) Quote Reply Posted: 19 Jun 2013 at 12:30pm
	I read an article regarding Avidynes AeroPlan extended warranty which was not complementary. This served as an impetus for me to inquire about Avidynes plans for warranty support and service of the IFD 540/440 units. Article may be found here: http://www.aviationlawmonitor.com/2013/06/articles/general-aviation/avidyne-snares-owners-with-limited-time-offer-of-extended-warranty/ Please advise of warranty and service options on these units.
	Lancair 235/320 RV-9A