MK10 keyboard problem |
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oskrypuch
Senior Member Joined: 09 Nov 2012 Location: CYFD Status: Offline Points: 3061 |
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Posted: 15 Apr 2017 at 12:19pm |
I have been a fervent user of the MK10, since I first got it ...
... but I have developed an increasing issue with its use, of late. Although the keyboard will seemingly accept input (and the light will flash) the IFD will see no input for 9 seconds or so, and then it will catch up. At first it occurred rarely, and I just ignored it. But now, it is occurring even every few keystrokes, which makes it useless. It is almost like the BT connection is lost, and has to be reestablished. The wait for it to catch up is pretty much precisely 9 seconds each time. Yes, the keyboard is fully charged. (red light goes on, then off when connected to charging) I tried deleting the keyboard on the IFD BT page and pairing again. Incidentally it took four attempts to make the pairing work, the process faulted repeatedly at the point where you typed and sent the keycode in, and no device was added to the list. Even with the new pairing, this problem continues exactly the same. I can probably grab another keyboard from my local shop next week to triage this further out, and may give Tech Support a call as well. I sure hope this is on the keyboard side. Anyone else seeing this kind of behavior? Any comments? * Orest Edited by oskrypuch - 15 Apr 2017 at 12:33pm |
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MysticCobra
Senior Member Joined: 29 Jan 2013 Status: Offline Points: 656 |
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Was this behavior present before your IFD was upgraded to 10.2?
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oskrypuch
Senior Member Joined: 09 Nov 2012 Location: CYFD Status: Offline Points: 3061 |
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I was trying to remember that very thing, I can't be sure as the behavior developed slowly. If I had to say, I don't think it was related to 10.2.
* Orest |
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B2C2
Groupie Joined: 05 Mar 2015 Location: california Status: Offline Points: 56 |
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I'd say try another keyboard. I had one fail on me and at first it sort of worked, then completely stopped working but did all the things you describe of charging, flakey pairing, queued keystrokes etc. The new keyboard has worked perfectly since. I have a spare in case this one fails at some point.
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oskrypuch
Senior Member Joined: 09 Nov 2012 Location: CYFD Status: Offline Points: 3061 |
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Problem solved.
Called up Tech support, they are sending me a new remote MK10 keyboard, and at N/C no less. He said that he has received a scattering of such calls. * Orest |
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oskrypuch
Senior Member Joined: 09 Nov 2012 Location: CYFD Status: Offline Points: 3061 |
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Thanks for the your report. Replacement is on the way! * Orest |
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MarkZ
Senior Member Joined: 05 Sep 2015 Location: 0TX0 Status: Offline Points: 172 |
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Support at Avidyne is great.
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Cruiser
Senior Member Joined: 24 Feb 2017 Location: Ohio Status: Offline Points: 139 |
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does the keyboard come with the new IFD 540 or is it ordered separately?
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ac11
Groupie Joined: 21 Aug 2016 Location: SF Bay Area Status: Offline Points: 98 |
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Cruise,
It comes separately, and only after registering your IFD. |
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