Hurricane Irma

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Out of an abundance of caution and for the safety of our employees, we will be closing our Melbourne, FL manufacturing and office due to Hurricane Irma on Friday, Sept. 8th and Monday, Sept. 11th. All technical support representatives will be unavailable during this time. Any orders that were placed during this time may be delayed due to manufacturing shut down or shipping delays.
I will be available during this time (I am traveling to the Norman, OK AOPA so there may be some delay in response) to assist with any issues.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
AviSimpson Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765	Post Options Post Reply Quote AviSimpson Report Post Thanks(0) Quote Reply Topic: Hurricane Irma Posted: 06 Sep 2017 at 3:56pm
	Out of an abundance of caution and for the safety of our employees, we will be closing our Melbourne, FL manufacturing and office due to Hurricane Irma on Friday, Sept. 8th and Monday, Sept. 11th. All technical support representatives will be unavailable during this time. Any orders that were placed during this time may be delayed due to manufacturing shut down or shipping delays. I will be available during this time (I am traveling to the Norman, OK AOPA so there may be some delay in response) to assist with any issues.
	Simpson Bennett Avidyne Corporation Product Manager

ddgates Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100	Post Options Post Reply Quote ddgates Report Post Thanks(1) Quote Reply Posted: 06 Sep 2017 at 3:58pm
	Be safe.
	David Gates

AviSimpson Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765	Post Options Post Reply Quote AviSimpson Report Post Thanks(0) Quote Reply Posted: 06 Sep 2017 at 4:07pm
	Thanks David. I hope it continues its easterly forecast trend. The latest Advisory, 030A, puts the center of the forecast cone right off the coast of MLB. Thankfully, our facility down there is well inland. The main concern is all of our employees.
	Simpson Bennett Avidyne Corporation Product Manager

Gring Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 30 Dec 2011 Location: Kingston, NY Status: Offline Points: 739	Post Options Post Reply Quote Gring Report Post Thanks(0) Quote Reply Posted: 06 Sep 2017 at 9:30pm
	Good luck, I spoke with Christine today and she sounded in good spirits.

ansond Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 12 Nov 2009 Location: Austin, Texas Status: Offline Points: 152	Post Options Post Reply Quote ansond Report Post Thanks(1) Quote Reply Posted: 06 Sep 2017 at 10:31pm
	Good luck & stay safe. Texas is still recovering from Harvey. Doug PS: BTW, my IFD's worked flawlessly for the airlifts I did for the folks in Houston/Beaumont areas... thanks Avidyne! Edited by ansond - 06 Sep 2017 at 10:31pm

AviSimpson Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765	Post Options Post Reply Quote AviSimpson Report Post Thanks(0) Quote Reply Posted: 08 Sep 2017 at 11:35am
	Glad we could do our part, Doug! As of yesterday morning (9/7), we have taken our servers offline, I doubt this message has made it through without them being online but just in case it has this is a heads up if you are experiencing issues accessing some items on the website. The main website should remain up at all times.
	Simpson Bennett Avidyne Corporation Product Manager

bneub111 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Feb 2015 Status: Offline Points: 33	Post Options Post Reply Quote bneub111 Report Post Thanks(0) Quote Reply Posted: 18 Sep 2017 at 8:52am
	I hope everyone is doing ok! Does anyone know when tech support will be back online?

AviSimpson Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765	Post Options Post Reply Quote AviSimpson Report Post Thanks(0) Quote Reply Posted: 18 Sep 2017 at 9:15am
	Everything is back online. Tech support is busy clearing the backlog of trouble tickets that have been submitted.
	Simpson Bennett Avidyne Corporation Product Manager

bneub111 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Feb 2015 Status: Offline Points: 33	Post Options Post Reply Quote bneub111 Report Post Thanks(0) Quote Reply Posted: 18 Sep 2017 at 9:23am
	That's great! I hope the damage wasn't too bad. Would they prefer a phone call (the number has been busy all morning) or email? I'm sure they are swamped and want to make it as easy as possible.

AviSimpson Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765	Post Options Post Reply Quote AviSimpson Report Post Thanks(0) Quote Reply Posted: 18 Sep 2017 at 11:50am
	If it is an urgent issue, I would call them and leave a message if it is still busy. If not, an email would make it through as well.
	Simpson Bennett Avidyne Corporation Product Manager