Hurricane Irma |
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AviSimpson
Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765 |
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Posted: 06 Sep 2017 at 3:56pm |
Out of an abundance of caution and for the safety of our employees, we will be closing our Melbourne, FL manufacturing and office due to Hurricane Irma on Friday, Sept. 8th and Monday, Sept. 11th. All technical support representatives will be unavailable during this time. Any orders that were placed during this time may be delayed due to manufacturing shut down or shipping delays. I will be available during this time (I am traveling to the Norman, OK AOPA so there may be some delay in response) to assist with any issues. |
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Simpson Bennett
Avidyne Corporation Product Manager |
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ddgates
Senior Member Joined: 12 Aug 2011 Location: Deer Valley Status: Offline Points: 1100 |
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Be safe.
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David Gates
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AviSimpson
Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765 |
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Thanks David. I hope it continues its easterly forecast trend. The latest Advisory, 030A, puts the center of the forecast cone right off the coast of MLB. Thankfully, our facility down there is well inland. The main concern is all of our employees.
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Simpson Bennett
Avidyne Corporation Product Manager |
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Gring
Senior Member Joined: 30 Dec 2011 Location: Kingston, NY Status: Offline Points: 736 |
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Good luck, I spoke with Christine today and she sounded in good spirits.
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ansond
Senior Member Joined: 12 Nov 2009 Location: Austin, Texas Status: Offline Points: 149 |
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Good luck & stay safe.
Texas is still recovering from Harvey.
Doug PS: BTW, my IFD's worked flawlessly for the airlifts I did for the folks in Houston/Beaumont areas... thanks Avidyne! Edited by ansond - 06 Sep 2017 at 10:31pm |
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AviSimpson
Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765 |
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Glad we could do our part, Doug!
As of yesterday morning (9/7), we have taken our servers offline, I doubt this message has made it through without them being online but just in case it has this is a heads up if you are experiencing issues accessing some items on the website. The main website should remain up at all times.
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Simpson Bennett
Avidyne Corporation Product Manager |
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bneub111
Newbie Joined: 16 Feb 2015 Status: Offline Points: 33 |
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I hope everyone is doing ok! Does anyone know when tech support will be back online? |
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AviSimpson
Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765 |
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Everything is back online. Tech support is busy clearing the backlog of trouble tickets that have been submitted.
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Simpson Bennett
Avidyne Corporation Product Manager |
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bneub111
Newbie Joined: 16 Feb 2015 Status: Offline Points: 33 |
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That's great! I hope the damage wasn't too bad. Would they prefer a phone call (the number has been busy all morning) or email? I'm sure they are swamped and want to make it as easy as possible. |
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AviSimpson
Senior Member Joined: 31 Mar 2015 Location: Lincoln, MA Status: Offline Points: 765 |
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If it is an urgent issue, I would call them and leave a message if it is still busy. If not, an email would make it through as well.
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Simpson Bennett
Avidyne Corporation Product Manager |
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