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Importing Jepp Updates |
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64BoMan 
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Joined: 21 Feb 2017 Location: Ocala,FL Status: Offline Points: 5 |
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 Topic: Importing Jepp UpdatesPosted: 07 Nov 2021 at 9:07am |
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I am having difficulty with updating the navigation and obstacle data bases from my Jeppesen subscription into the IFD 100 or IFD 100 10.2 app. I login with my current password, it then states "requesting Jeppesen services" then requesting "Avidyne services" then "unknown error".
Any idea what them problem is and its solution? Thanks
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AviSteve
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Joined: 12 Feb 2018 Location: Melbourne, FL Status: Offline Points: 2274 |
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Posted: 08 Nov 2021 at 9:06am |
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When you get that error, touch the settings (gear) icon in the upper right corner of the iPad. Then scroll through the "activity" section of the page that appears. That should give you a clue about the error. If not, report back with what the log says and we'll decipher it.
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Steve Lindsley
Avidyne Engineering |
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Edmund Cammack
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Joined: 09 Nov 2019 Location: Delaware Status: Offline Points: 20 |
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Posted: 09 Dec 2021 at 9:44am |
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i am having the same issue, attached is a screen shot of the log page
 
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Edmund Cammack
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Posted: 09 Dec 2021 at 9:45am |
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i am having the same issue
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AviSteve
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Posted: 09 Dec 2021 at 9:53am |
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This shows that you're not logged in. What does the log show after you log in and have tried to download a database?
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Steve Lindsley
Avidyne Engineering |
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Edmund Cammack
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Posted: 09 Dec 2021 at 10:02am |
Edited by Edmund Cammack - 09 Dec 2021 at 10:05am |
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AviSteve
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Posted: 09 Dec 2021 at 2:17pm |
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But what does the activity log show?
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Steve Lindsley
Avidyne Engineering |
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Edmund Cammack
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Posted: 09 Dec 2021 at 2:38pm |
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AviSteve
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Posted: 09 Dec 2021 at 5:04pm |
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LOL, I'm not quite sure what to do with that, but stand by.
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Steve Lindsley
Avidyne Engineering |
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Edmund Cammack
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Posted: 09 Dec 2021 at 6:41pm |
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OK,
i have deleted the app a few times, then rebooted the ipad, then reinstalled the app. it logs in to Jeppesen and seem as if it will start the download then i get the error message and most times the app freezes and then crashes. i am on IOS version 14.6 on the ipad but updating now to 15.1 will let you know if that helps.
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Edmund Cammack
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Posted: 09 Dec 2021 at 7:42pm |
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I upgraded to IOS 15.1 with the same results. the little dialogue box at the bottom of the screen first says "logging in", then it says "requesting jeppesen services" then after a few seconds it says "requesting avidyne services" then a few seconds later it says "unknown error" and freezes.
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AviSteve
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Posted: 13 Dec 2021 at 9:16am |
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We're stumped. The Avidyne services are up and running. I was able to connect both from home and in the office. I'm guessing that you have had this working on the same network in the past? I guess you could try it again using a different WiFi network, but that's a shot in the dark.
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Steve Lindsley
Avidyne Engineering |
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Edmund Cammack
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Posted: 13 Dec 2021 at 9:45am |
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I have tried using the cell connection and on wifi. if i delete the app, reboot and reinstall, it logs in and shows 1 active subscription available, which i select. it starts and then i get the error message. i saw another thread that said it is a jeppesen issue so i have a call into them to see if they can reset my acct.
will et you know if that works. thanks.
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Edmund Cammack
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Posted: 17 Dec 2021 at 12:49pm |
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I have
deleted both the 100 app and the trainer. Jeppesen deleted my subscription and
refunded my payment. I bought a new Jeppesen subscription. I rebooted the ipad
and downloaded the 100 app. I open it and go to the login page and log in. I see
the terms & conditions and accept. I then see the jep subscription and it
says 1 activate. I choose activate and it starts. At the bottom of the app
there is a message that says requesting Jeppesen for a few seconds, then the
message changes to requesting avidyne for a few seconds, then a message
unexpected error and the app freezes. It must be an avidyne problem. Thank you |
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