CRACKED KNOB on AXP-340!
Printed From: Avidyne
Category: Avidyne General
Forum Name: AXP340/322 ADS-B Transponder
Forum Description: Topics on the Avidyne AXP340/322 ADS-B Transponder
URL: http://forums.avidyne.com/forum_posts.asp?TID=1301
Printed Date: 22 Nov 2024 at 1:08pm
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com
Topic: CRACKED KNOB on AXP-340!
Posted By: pburger
Subject: CRACKED KNOB on AXP-340!
Date Posted: 09 May 2017 at 10:58am
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First, I called tech support, but waited on hold too long. Then I e-mailed tech support, and I'm waiting to hear back. I thought I'd take a third swing, and post my issue on the forum: The knob on my AXP-340 is cracked. I need a replacement. I got my AXP-340 back in either December 2014, or January 2015. I tried to push the button the other day and it wouldn't work. After some fiddling, I realized that the knob was cracked and when I push the button the knob is sliding further down the shaft, rather than pushing the shaft and activating the button. Avidyne, please send me a new knob!! |
Replies:
Posted By: DavidBunin
Date Posted: 10 May 2017 at 11:28am
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When I bought my IFD540, my first request was for a spare set of knobs that I could store in a dry/cool place for the next decade or two. Knobs always break in the long run and affordable replacements are only readily available now, while the production line is running. Like you, I received no response to my request. Incidentally, I didn't ask for them to be free. I'll buy them. But frankly, they shouldn't cost much.
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Posted By: pburger
Date Posted: 14 May 2017 at 8:55am
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Never heard back from Tech Support. Great job Avidyne! Don't publish an e-mail address if you don't monitor it, or if you don't plan to respond within a reasonable amount of time. I suppose I'll call on Monday during business hours and wait on hold for who knows how long until I get a live person. [EDIT -- Finally heard back from Avidyne Tech Support today - one week after my e-mail. They are sending a new knob.]
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Posted By: chflyer
Date Posted: 14 May 2017 at 10:37am
+1 This is a great idea. ------------- Vince |
DavidBunin wrote:Posted By: AviSimpson
Date Posted: 15 May 2017 at 9:38am
No need to call in, tech support just sent you an email with the tracking number for the replacement knob. We apologize for the delay in responding, thank you for your patience. ------------- Simpson Bennett Avidyne Corporation Product Manager |
Posted By: pburger
Date Posted: 15 May 2017 at 9:42am
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New knob on the way from Avidyne. I think we all know that TRIG manufactures the AXP-340 (along with several other major brands of transponders). Because Avidyne doesn't manufacture the transponder, they do not currently carry a stock of consumable parts. But they did requisition a replacement knob for me and it is on the way. I would have preferred a response sooner than a week, but they did finally respond and are taking care of my issue. So, I'm over it. Thanks Avidyne!
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Posted By: chflyer
Date Posted: 15 May 2017 at 11:27am
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Another reason for us to get Avidyne p/n that we could order directly from Trig... for both AXP340 and IFDxxx. ------------- Vince |
Posted By: pburger
Date Posted: 19 May 2017 at 1:35pm
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Received the replacement knob on Wednesday. Thanks Avidyne!! Here is a picture of the cracked knob:  |
Posted By: bellanca1730a
Date Posted: 20 May 2017 at 6:57am
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Maybe if you wouldn't use it as a step-stool to reach that top shelf ... ------------- Sean Andrews Bellanca Super Viking |