Another Jepp Question
Printed From: Avidyne
Category: Avidyne General
Forum Name: IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM
Forum Description: Topics on Avidyne's IFD 5 Series and IFD 4 Series Touch Screen GPS/NAV/COM
URL: http://forums.avidyne.com/forum_posts.asp?TID=1471
Printed Date: 25 Dec 2024 at 12:33pm Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com
Topic: Another Jepp Question
Posted By: ddgates
Subject: Another Jepp Question
Date Posted: 28 Feb 2018 at 9:38am
Principally directed towards Avidyne staff:
For those of us who have dual IFDs in whatever combination, is it necessary to have two Jepp nav data and chart subscriptions? I've received different inputs about this from Avi and Jepp, indeed differences between Jepp customer service people.
I do know from experience that a single stick will update both IFDs.
What is the official Avi guidance on this please?
Thanks.
------------- David Gates
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Replies:
Posted By: dmtidler
Date Posted: 28 Feb 2018 at 11:05am
FWIW - When I talked with Jeppesen and set up my data service two years ago; Jeppesen indicated that the service was on a per tail basis. They explained that if I added a second IFD to the same airplane (which I have not done), my subscription would allow the updating of both IFDs for the same fee.
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Posted By: AviSteve
Date Posted: 28 Feb 2018 at 11:17am
Correct, one subscription per tail number covers both IFDs in the cockpit. If you want IFD100 support, you'll need the "Jeppesen Services Suite + IFR" bundle.
------------- Steve Lindsley Avidyne Engineering
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Posted By: luchetto
Date Posted: 28 Feb 2018 at 12:46pm
So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again.
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Posted By: chflyer
Date Posted: 28 Feb 2018 at 1:03pm
One stick has never worked for me, and checking it after an update shows that the data has changed.
What does work is copying / backing up the usb stick to pc before use and then restoring the backup to a 2nd stick for the 2nd IFD. That also allows updating 2 IFDs in parallel, although I must say that since 10.2 the update time is dramatically reduced.
------------- Vince
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Posted By: AviSteve
Date Posted: 28 Feb 2018 at 3:29pm
luchetto wrote:
So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again. |
No, I'm not saying that. I just said that you only need one subscription with Jeppesen. If you have two IFDs, each cycle I would expect JDM to show that you have two downloads available. You would download from JDM once for each IFD onto a separate USB stick. Then, go to the aircraft with the two USB sticks and load the IFDs.
------------- Steve Lindsley Avidyne Engineering
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Posted By: ddgates
Date Posted: 28 Feb 2018 at 3:51pm
Jeppesen doesn't know that apparently
------------- David Gates
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Posted By: chflyer
Date Posted: 28 Feb 2018 at 4:08pm
AviSteve wrote:
luchetto wrote:
So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again. |
No, I'm not saying that. I just said that you only need one subscription with Jeppesen. If you have two IFDs, each cycle I would expect JDM to show that you have two downloads available. You would download from JDM once for each IFD onto a separate USB stick. Then, go to the aircraft with the two USB sticks and load the IFDs. |
Sorry Steve, but I think you need to check your facts on that. Not sure how Jepp would know. AFAIK, the IFDs are not registered with Jepp, just the a/c reg. Perhaps true if one orders the "Jeppesen Services Suite + IFR" bundle in which case Jepp might just add the 2nd download on request since all in-panel units + IFD100 + IFD Trainer are all covered in the bundle. But that costs a small fortune.
In any case, I have an IFD540 & IFD440 and a single navdata subscription with Jepp. There is only one download available per update on JDM. When I asked Jepp about adding a 2nd IFD on the same registration in order to get 2 downloads, they said I needed to order (& pay) a 2nd subscription. Christine gave me the tip on how to make the 2nd usb stick and it works.
------------- Vince
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Posted By: luchetto
Date Posted: 28 Feb 2018 at 4:24pm
I have a dual subscription, it shows a download for the 540 and one for the 440 and I definitely pay more fore the lot than if yi had just one IFD
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Posted By: AviSteve
Date Posted: 28 Feb 2018 at 4:49pm
chflyer wrote:
AviSteve wrote:
luchetto wrote:
So Steve, you're saying that one stick would be sufficient for both the 540 and the 440? I understood that once you have uploaded one stick you cannot reuse it again. |
No, I'm not saying that. I just said that you only need one subscription with Jeppesen. If you have two IFDs, each cycle I would expect JDM to show that you have two downloads available. You would download from JDM once for each IFD onto a separate USB stick. Then, go to the aircraft with the two USB sticks and load the IFDs. |
Sorry Steve, but I think you need to check your facts on that. Not sure how Jepp would know. AFAIK, the IFDs are not registered with Jepp, just the a/c reg. Perhaps true if one orders the "Jeppesen Services Suite + IFR" bundle in which case Jepp might just add the 2nd download on request since all in-panel units + IFD100 + IFD Trainer are all covered in the bundle. But that costs a small fortune.
In any case, I have an IFD540 & IFD440 and a single navdata subscription with Jepp. There is only one download available per update on JDM. When I asked Jepp about adding a 2nd IFD on the same registration in order to get 2 downloads, they said I needed to order (& pay) a 2nd subscription. Christine gave me the tip on how to make the 2nd usb stick and it works.
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Interesting, since I actually did double check with my Jeppesen contact before posting that. I'll ask again and refer to your post. In the meantime, what is the experience of others on the forum that have two IFDs?
------------- Steve Lindsley Avidyne Engineering
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Posted By: Paul
Date Posted: 28 Feb 2018 at 5:10pm
Steve, My experiences dealing with Jepp remind me of Douglas Adam's
Bistromath. And I've read similar comments by others on several forums.
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Posted By: chflyer
Date Posted: 28 Feb 2018 at 5:22pm
I'm not sure that's a good idea, Steve, since Jepp might then find a way to block our method to get 2 downloads for the price of 1. As mentioned, when I asked Jepp for 2 downloads to cover my IFD540/IFD440 pair, they wanted an additional 30% on top of the single unit subscription. I suggest you talk to Christine. I just shared the info in the forum so other customers know how it works. I would be most upset if Jepp changed things so that it was no longer possible. They gouge us enough as it is.
The full Suite + IFR is not an option for me, as it is would cost me an additional $700 just to get the same Jepp charts on the IFD540 and IFD100 that I already have on 2x ipads with ForeFlight.
------------- Vince
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Posted By: ddgates
Date Posted: 28 Feb 2018 at 5:31pm
It is frustrating in that this was supposed to have been taken care of along time ago, by agreement between Jeppesen and Avidyne.
Jake had handled this, so I guess now we get to start all over.
If we have to be locked into Jepp, Avidyne should broker a fix.
------------- David Gates
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Posted By: luchetto
Date Posted: 28 Feb 2018 at 6:16pm
Steve,
I must say that I have the bundle also because of the charts and the ability to use those on multiple devices.
If it weren't for the charts I would do as Vince suggested.
I wonder though if I should go vince's path and have the charts just on foreflight as they are pretty useless on the 540. they only make sense on the IFD100 but then I hate this cropping. You can bet that I always press the wrong LSK as I always forget whether the LSK shows the status or what you will get when pressing.
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Posted By: AviSteve
Date Posted: 01 Mar 2018 at 11:40am
I'm standing by my original post regarding this matter. I engaged my Jeppesen contact with the following scenario:
Say that I own two 172s. One has only an IFD540. The other has both an IFD440 and and IFD540. I want both charts and nav data with European coverage. I don't need IFD100 mobile support, so I decide to go with the "Jeppesen Services Suite" bundle, not the "+IFR" option. Here are several assertions that I believe to be true.
• I need to order two of the exact same bundles, one for each airplane. • For the first airplane, the JDM download count will be set to 1 • For the second airplane, the JDM download count will be set to 2 • The price for both bundles is the same • If I had an EX5000 MFD in the planes, the price still wouldn't change
He confirmed that every one of my assertions was correct. If you're getting different information when ordering products from Jeppesen, you can at least be armed with these facts.
------------- Steve Lindsley Avidyne Engineering
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Posted By: ddgates
Date Posted: 01 Mar 2018 at 1:54pm
Well I just called Jepp.
They told me I did not have to pay twice, but I did need 2 instances(downloads),of nav data.
Not sure why but it was about $500 less. They said price went down.
Will see what happens in JDM.
THANKS
------------- David Gates
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Posted By: brou0040
Date Posted: 01 Mar 2018 at 11:14pm
AviSteve wrote:
I'm standing by my original post regarding this matter. I engaged my Jeppesen contact with the following scenario:
He confirmed that every one of my assertions was correct. If you're getting different information when ordering products from Jeppesen, you can at least be armed with these facts. |
You can stick with that, but what the forum is trying to say is that many of us get different answers from each other and also different answers on different calls. My subscription renewal was straight forward this year, but I've had to explain (almost argue) their options to them in the past, which is not acceptable.
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Posted By: ddgates
Date Posted: 02 Mar 2018 at 9:36am
That is exactly the point.
------------- David Gates
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Posted By: LarryPetro
Date Posted: 05 Mar 2018 at 3:00pm
AviSteve wrote:
I'm standing by my original post regarding this matter. I engaged my Jeppesen contact with the following scenario:
Say that I own two 172s. One has only an IFD540. The other has both an IFD440 and and IFD540. I want both charts and nav data with European coverage. I don't need IFD100 mobile support, so I decide to go with the "Jeppesen Services Suite" bundle, not the "+IFR" option. Here are several assertions that I believe to be true.
• I need to order two of the exact same bundles, one for each airplane. • For the first airplane, the JDM download count will be set to 1 • For the second airplane, the JDM download count will be set to 2 • The price for both bundles is the same • If I had an EX5000 MFD in the planes, the price still wouldn't change
He confirmed that every one of my assertions was correct. If you're getting different information when ordering products from Jeppesen, you can at least be armed with these facts. |
Steve,
As I understand you, I was overcharged by Jeppesen. I have two IFD440s and an EX5000 MFD. I want navdata for these three units and the IFD100 (no Jepp charts). Last August I purchased annual subscriptions for US navdata and was charged 2 * $325 = $650 for the two IFDs and $245 for the EX5000. As I now understand you, I should have been charged only $325 + $245, and each update cycle JDM will give me 2 downloads for the IFDs and 1 for the EX5000. Correct?
Thanks.
-Larry
------------- Larry Petro - Columbia 350 @ KFME
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Posted By: Catani
Date Posted: 05 Mar 2018 at 5:47pm
LarryPetro wrote:
Steve,
As I understand you, I was overcharged by Jeppesen. I have two IFD440s and an EX5000 MFD. I want navdata for these three units and the IFD100 (no Jepp charts). Last August I purchased annual subscriptions for US navdata and was charged 2 * $325 = $650 for the two IFDs and $245 for the EX5000. As I now understand you, I should have been charged only $325 + $245, and each update cycle JDM will give me 2 downloads for the IFDs and 1 for the EX5000. Correct?
Thanks.
-Larry | Larry - Do you have a chart service subscription? As was explained to me by Jepp, Jepp won't sell you a navdata subscription without some kind of bundled chart service (the cost of which varies depending upon coverage, like anything else). I have one IFD440 and an EX5000 MFD. Jepp charges me $737.80 plus 6% tax for "Integrated Bundled Services" that includes MFD and IFD "Americas" navdata, IFD terrain and obstacle, and chart service for Florida only. Unless you have a more extended (read pricier) chart service package, it seems you should not be paying more than I do for your subscription, based upon Steve's report.
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Posted By: LarryPetro
Date Posted: 05 Mar 2018 at 6:08pm
Catani wrote:
Larry - Do you have a chart service subscription? As was explained to me by Jepp, Jepp won't sell you a navdata subscription without some kind of bundled chart service (the cost of which varies depending upon coverage, like anything else). I have one IFD440 and an EX5000 MFD. Jepp charges me $737.80 plus 6% tax for "Integrated Bundled Services" that includes MFD and IFD "Americas" navdata, IFD terrain and obstacle, and chart service for Florida only. Unless you have a more extended (read pricier) chart service package, it seems you should not be paying more than I do for your subscription, based upon Steve's report. |
I do not have a Jepp chart subscription; for charts I use ForeFlight. I have three Jepp subscriptions: NavData Americas for the EX5000 and two NavData IFR Full USA for the IFDs. The Jepp representative attempted to sell me on a chart subscription, which I declined. I was not forceful about paying for the two IFD subscriptions because I was inexperienced with what Jepp service had been negotiated by Avidyne; in my previous plane I had a single IFD550.
------------- Larry Petro - Columbia 350 @ KFME
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Posted By: HenryM
Date Posted: 05 Mar 2018 at 6:15pm
I only have one IFD-540, so can't comment on how many subscriptions are needed. However, I have a NavData only subscription. Obstacles are also available as an extra-cost option. It seems there are many variations possible and many different subscription prices. The Jepp web site isn't much help.
I don't find the charts (approach plates) all that useful on the IFD and prefer to view them in Foreflight or other EFB on my iPad. When I was talking to their tech support maybe 6 months ago, the charts cost was on the same order of magnitude as the NavData, on top of the NavData price.
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Posted By: brou0040
Date Posted: 05 Mar 2018 at 7:54pm
Catani wrote:
Larry - Do you have a chart service subscription? As was explained to me by Jepp, Jepp won't sell you a navdata subscription without some kind of bundled chart service (the cost of which varies depending upon coverage, like anything else). |
More miscommunication by Jepp, everybody gets a different answer. Personally I don't know why anybody would pay for charts on the IFD. I have whole US navdata only and have charts/maps on 2 different tablets.
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Posted By: Bob H
Date Posted: 05 Mar 2018 at 10:04pm
brou0040 wrote:
Personally I don't know why anybody would pay for charts on the IFD. I have whole US navdata only and have charts/maps on 2 different tablets.
| Because I'm a Jepp chart user and I get them on the IFD100 tablet along with the 540.
------------- Bob
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Posted By: Catani
Date Posted: 05 Mar 2018 at 10:10pm
brou0040 wrote:
Personally I don't know why anybody would pay for charts on the IFD. I have whole US navdata only and have charts/maps on 2 different tablets. | Well, I pay for them because (1) the EX5000 displays them, which I use from time to time when in Florida, otherwise I use ForeFlight (I would not put a chart on the IFD440), and (2) mainly because Jepp told me I have to. I'm going to call them up and check on that, based on what I've read here.
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Posted By: AviSteve
Date Posted: 06 Mar 2018 at 9:12am
LarryPetro wrote:
AviSteve wrote:
I'm standing by my original post regarding this matter. I engaged my Jeppesen contact with the following scenario:
Say that I own two 172s. One has only an IFD540. The other has both an IFD440 and and IFD540. I want both charts and nav data with European coverage. I don't need IFD100 mobile support, so I decide to go with the "Jeppesen Services Suite" bundle, not the "+IFR" option. Here are several assertions that I believe to be true.
• I need to order two of the exact same bundles, one for each airplane. • For the first airplane, the JDM download count will be set to 1 • For the second airplane, the JDM download count will be set to 2 • The price for both bundles is the same • If I had an EX5000 MFD in the planes, the price still wouldn't change
He confirmed that every one of my assertions was correct. If you're getting different information when ordering products from Jeppesen, you can at least be armed with these facts. |
Steve,
As I understand you, I was overcharged by Jeppesen. I have two IFD440s and an EX5000 MFD. I want navdata for these three units and the IFD100 (no Jepp charts). Last August I purchased annual subscriptions for US navdata and was charged 2 * $325 = $650 for the two IFDs and $245 for the EX5000. As I now understand you, I should have been charged only $325 + $245, and each update cycle JDM will give me 2 downloads for the IFDs and 1 for the EX5000. Correct?
Thanks.
-Larry |
The example I illstrated was for the "Jeppesen Services Suite" bundle. If you ordered your data ala carte, you don't get the benefit of "aircraft pricing" and you'll have to pay for the data that you load into each box.
It's entirely possible, given the installed equipment and your needs, that ala carte products would end up being cheaper than a bundle. Remember, though, that the bundle includes obstacle data and terrain (although terrain doesn't change all that often).
Charts tend to be the cost driver, so with you having two 440s, thus no need for charts, I can imagine that ala carte may be cheaper. Unfortunately, mobile device support (e.g. IFD100) only comes in a bundle, which includes charts.
------------- Steve Lindsley Avidyne Engineering
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Posted By: brou0040
Date Posted: 06 Mar 2018 at 9:28am
AviSteve wrote:
Unfortunately, mobile device support (e.g. IFD100) only comes in a bundle, which includes charts.
|
I was under the impression that as long as you had the navdata at the same level between the IFD540 and IFD100, they'd sync up even without plates. Are you saying that I'd have to pay for charts to be able to use the IFD100 at all?
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Posted By: LarryPetro
Date Posted: 06 Mar 2018 at 9:29am
AviSteve wrote:
LarryPetro wrote:
AviSteve wrote:
I'm standing by my original post regarding this matter. I engaged my Jeppesen contact with the following scenario:
Say that I own two 172s. One has only an IFD540. The other has both an IFD440 and and IFD540. I want both charts and nav data with European coverage. I don't need IFD100 mobile support, so I decide to go with the "Jeppesen Services Suite" bundle, not the "+IFR" option. Here are several assertions that I believe to be true.
• I need to order two of the exact same bundles, one for each airplane. • For the first airplane, the JDM download count will be set to 1 • For the second airplane, the JDM download count will be set to 2 • The price for both bundles is the same • If I had an EX5000 MFD in the planes, the price still wouldn't change
He confirmed that every one of my assertions was correct. If you're getting different information when ordering products from Jeppesen, you can at least be armed with these facts. |
Steve,
As I understand you, I was overcharged by Jeppesen. I have two IFD440s and an EX5000 MFD. I want navdata for these three units and the IFD100 (no Jepp charts). Last August I purchased annual subscriptions for US navdata and was charged 2 * $325 = $650 for the two IFDs and $245 for the EX5000. As I now understand you, I should have been charged only $325 + $245, and each update cycle JDM will give me 2 downloads for the IFDs and 1 for the EX5000. Correct?
Thanks.
-Larry |
The example I illstrated was for the "Jeppesen Services Suite" bundle. If you ordered your data ala carte, you don't get the benefit of "aircraft pricing" and you'll have to pay for the data that you load into each box.
It's entirely possible, given the installed equipment and your needs, that ala carte products would end up being cheaper than a bundle. Remember, though, that the bundle includes obstacle data and terrain (although terrain doesn't change all that often).
Charts tend to be the cost driver, so with you having two 440s, thus no need for charts, I can imagine that ala carte may be cheaper. Unfortunately, mobile device support (e.g. IFD100) only comes in a bundle, which includes charts. |
Thanks, Steve. I had not understood the difference between bundles and a la carte. I had indeed ordered a la carte, after taking into account charts, obstacles, and terrain for my situation.
-Larry
------------- Larry Petro - Columbia 350 @ KFME
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Posted By: AviSteve
Date Posted: 06 Mar 2018 at 9:40am
brou0040 wrote:
AviSteve wrote:
Unfortunately, mobile device support (e.g. IFD100) only comes in a bundle, which includes charts.
|
I was under the impression that as long as you had the navdata at the same level between the IFD540 and IFD100, they'd sync up even without plates. Are you saying that I'd have to pay for charts to be able to use the IFD100 at all? |
It's true that as long as the IFD and the IFD100 have the same nav data, flight plans would be shared regardless of any charts. But, you cannot get mobile device support to load your iPad without a bundle, and a bundle includes charts. Without the same nav data, you can still use the IFD100, but it's utility would be limited since flight plans would not be shared.
------------- Steve Lindsley Avidyne Engineering
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Posted By: chflyer
Date Posted: 06 Mar 2018 at 10:46am
That is a huge negative hit on the IFD100, Steve, and makes it a non-starter for me if I can't even get navdata on it without the bundle.
Jeppesen quoted me >$1000 more for the bundle than I'm paying today for IFD540 navdata plus Jepp charts on ForeFlight (Europe IFR/VFR coverage).... that means just to get charts, obstacles, and terrain on the IFDs. Maybe others can justify that, but for my C172 that puts the IFD100 out of my league.
------------- Vince
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Posted By: HenryM
Date Posted: 06 Mar 2018 at 12:16pm
When I open the IFD100, I get the Jepp login screen, and I can download Navdata and obstacles, which is what I'm subscribed to. I can also download the same information to the Avidyne IFD trainer. It might even apply the data to both once you download it in one of the apps. I'll have to check that the next update cycle.
I haven't tried to use the IFD100 with my IFD540. So far, using the 540 alone has been enough. I tend to use Foreflight or WingX Pro on my iPad. My plane is getting its annual inspection. I will play around with the IFD100 after I get it back.
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Posted By: Cruiser
Date Posted: 06 Mar 2018 at 6:44pm
I have the IFD540/440 with a Jeppesen navdata sub only (two units) I don't know what "mobile device support" means but I get the navdata downloaded to the iPad IFD100. I can plan and transfer flight plans from the iPad to the panel etc.
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Posted By: brou0040
Date Posted: 06 Mar 2018 at 11:57pm
AviSteve wrote:
brou0040 wrote:
AviSteve wrote:
Unfortunately, mobile device support (e.g. IFD100) only comes in a bundle, which includes charts.
|
I was under the impression that as long as you had the navdata at the same level between the IFD540 and IFD100, they'd sync up even without plates. Are you saying that I'd have to pay for charts to be able to use the IFD100 at all? |
It's true that as long as the IFD and the IFD100 have the same nav data, flight plans would be shared regardless of any charts. But, you cannot get mobile device support to load your iPad without a bundle, and a bundle includes charts. Without the same nav data, you can still use the IFD100, but it's utility would be limited since flight plans would not be shared. |
For the record, below was the position previously. I know I instigated the same conversation last time, but I just want to make sure things haven't changed - in case I ever decide to buy an over-priced single-purpose piece of hardware.
AviJake wrote:
I think the frenzy we've whipped ourselves up to on this forum is unwarranted.
Everything syncs between the IFD100 and the panel mount IFDs exactly as it does with two panel mount IFDs. The only thing that requires consistent databases between the units to sync is nav data.
For those of you who pay for Nav data and are legal to fly IFR using the IFDs, you will have the IFD100 Nav data upload sync'd with your IFDs as part of your Nav Data purchase.
For those of you who don't pay for Nav data and use the expired data on your panel mount IFDs, all you have to do is ensure the nav data cycle on the IFD100 is the same expired cycle to allow nav data to sync. We of course don't recommend using expired nav data for flight operations but if you choose to do so, we'll ensure you have the same cycle of nav data on your IFD100. |
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Posted By: AviSteve
Date Posted: 07 Mar 2018 at 10:09am
I've been using the latest documented information from Jeppesen that I have, along with consultation with my Jeppesen contact in order to provide guidance on this thread. Based on some of the upthread responses, either I'm getting incorrect information or there's a difference between the documentation and the implementation. Either way, I need to get to the bottom of it rather than continue to add confusion. So I'll call a time out on this thread until I can do that. Please be patient...
------------- Steve Lindsley Avidyne Engineering
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Posted By: compasst
Date Posted: 08 Mar 2018 at 1:22am
I have charts on my iPad with Foreflight and with fltplan - and I have Jepps on my IFD because the IFD doesn't shut down from overheating during an approach which has happened too many times to count with my iPad. Yes, it is extravagant to have three chart sources, but I when I need a chart, I need it reliably.
I now also have the Jepp charts on Foreflight so I can see the same thing on that as on the IFD. No extra cost with my $1000 package from Jepp for east of the Mississippi coverage - but what a ridiculous price to pay for charts. Back when it was books, my Jepp subscription for the same coverage was nowhere near this much.
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Posted By: Craig767
Date Posted: 09 Mar 2018 at 8:13am
Another data point. Have a single IFD 540. Been buying the $480 dollar Nav Data only subscription from Jepp. So far have been able to update both IFD 100 and trainer with this subscription. Coming up for renewal so hope nothing changes.
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Posted By: 94S
Date Posted: 09 Mar 2018 at 9:14am
Craig767 wrote:
Another data point. Have a single IFD 540. Been buying the $480 dollar Nav Data only subscription from Jepp. So far have been able to update both IFD 100 and trainer with this subscription. Coming up for renewal so hope nothing changes. |
+1
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Posted By: HenryM
Date Posted: 20 Mar 2018 at 3:38pm
I just called JEpp today about changing my IFD540 subscription. Part of the conversation was about bundles. I currently subscribe to NavData and Obstacles. I asked if they had any bundles for my Avidyne system without charts.
The rep initially offered whole US NavData, Obstacles and Terrain for $565 or so (can't remember the exact number), but then he said he misspoke. That they had this bundle for the IFD-440, but did not apply to the 540. He said it was probably an oversight and maybe they will eventually have such a bundle for the 540 too. I sure hope they do. Nav+Obstacles is currently $480+$185 for me.
Is there anything Avidyne can do on their side to get Jepp to offer the same IFD-440 bundle for the 540?
They also offered me Jepp charts for the iPad for $199 for the US plus an additional $195 for the rest of the Americas. Even the rep said he thought the iPad provided a larger and better presentation than the panel mount navigators.
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Posted By: tony
Date Posted: 21 Mar 2018 at 12:12pm
Sure wish someone at Avidyne would listen to all these complaints.......it just keeps getting worse, not better. Maybe Avidyne should distribute the nav data instead of Jepp.
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Posted By: AviSteve
Date Posted: 26 Mar 2018 at 9:41am
AviSteve wrote:
I've been using the latest documented information from Jeppesen that I have, along with consultation with my Jeppesen contact in order to provide guidance on this thread. Based on some of the upthread responses, either I'm getting incorrect information or there's a difference between the documentation and the implementation. Either way, I need to get to the bottom of it rather than continue to add confusion. So I'll call a time out on this thread until I can do that. Please be patient... |
OK, it was more like halftime than a timeout, but I got it all worked out…
In original implementations, Jeppesen had their mobile (i.e.
iPad) licensing model tied to the availability of charts. The documentation I had was based on that
model. Since that time, they have changed
their model such that mobile licensing is independent of charts, thus allowing
mobile apps like the IFD100 to access subscriptions that contained only nav
data.
To be sure everything works as we expected, Jeppesen tested
various typical subscriptions, including both bundled and ala carte data, with
and without charts. They verified that
all of the subscriptions were available on the IFD100 app. They also agreed that it was the right thing
to do, so those of you that were worried something might be taken away can now
eliminate that worry. The bottom line is
that the data you've purchased for your
avionics will also be available on your iPad for use with the IFD100.
------------- Steve Lindsley Avidyne Engineering
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Posted By: jhbehrens
Date Posted: 26 Mar 2018 at 5:07pm
I’m sorry Steve but it doesn’t work. I have a navdata, obstacles, IFR and VFR charts subscription for the IFD540 as well as Jeppesen plates on iPad. I cannot load navdata into the IFD100 app as I don’t have iPad plates seats left.
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Posted By: AviSteve
Date Posted: 27 Mar 2018 at 9:48am
jhbehrens wrote:
I’m sorry Steve but it doesn’t work. I have a navdata, obstacles, IFR and VFR charts subscription for the IFD540 as well as Jeppesen plates on iPad. I cannot load navdata into the IFD100 app as I don’t have iPad plates seats left. |
That's a different problem. You can only download the data on a limited number of devices. If I remember correctly, the bundles support up to four mobile devices. If you have run out of seats, you need to deactivate one of the other devices and then you'll be able to load data on the iPad hosting your IFD100 app. Can you account for all of the devices which you have activated?
------------- Steve Lindsley Avidyne Engineering
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Posted By: MysticCobra
Date Posted: 27 Mar 2018 at 1:59pm
HenryM wrote:
I just called JEpp today about changing my IFD540 subscription. Part of the conversation was about bundles. I currently subscribe to NavData and Obstacles. I asked if they had any bundles for my Avidyne system without charts.
The rep initially offered whole US NavData, Obstacles and Terrain for $565 or so (can't remember the exact number), but then he said he misspoke. That they had this bundle for the IFD-440, but did not apply to the 540. He said it was probably an oversight and maybe they will eventually have such a bundle for the 540 too. I sure hope they do. Nav+Obstacles is currently $480+$185 for me.
Is there anything Avidyne can do on their side to get Jepp to offer the same IFD-440 bundle for the 540?
| This is exactly what I want for my 540 as well. I've paid for the bundle that includes the charts for three years now, but have never once used the charts. I would love to pay the same price the 440 folks pay to get the same data.
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Posted By: AviSteve
Date Posted: 27 Mar 2018 at 2:43pm
All IFD-series products use the same data.
------------- Steve Lindsley Avidyne Engineering
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Posted By: HenryM
Date Posted: 27 Mar 2018 at 3:02pm
The rep I talked to at Jeppesen claimed the data is somehow different. They had a 440 bundle but not a 540. He said it was probably an oversight, and he would run it up the flagpole. However, he couldn't sell me a 540 bundle at the 440 price. I already had a subscription so he could tell I have a 540.
It seems confusion reigns at Jeppesen! I see others do have a 440 subscription to use on their 540. I'll look into it when my renewal comes up in October. For the time being, I switched to an Americas NavData and Obstacles subscription because I am traveling to Mexico soon. They claim to not have any bundles for those databases.
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Posted By: MysticCobra
Date Posted: 28 Mar 2018 at 10:17pm
HenryM wrote:
The rep I talked to at Jeppesen claimed the data is somehow different. They had a 440 bundle but not a 540. He said it was probably an oversight, and he would run it up the flagpole.
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I got a similar response from the woman who was assisting me. Since I had several weeks left on my current subscription, she asked me to hold off on completing the transaction while she "tried to get this cleared up on our end". I'm not holding my breath, but if she's unsuccessful in getting a no-charts bundle approved for the 540, I'm going to try to get her to sell me the 440 bundle.
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Posted By: AzAv8r
Date Posted: 28 Mar 2018 at 11:30pm
In circumstances like this (repeated ad-infinitum on this and other forum threads), I'd conclude I'm dealing with someone (or something, an organization named Jeppesen, in this case) that is either incompetent or dishonest.
Does it matter which of those options is the source of the behavior? And we trust them to supply us with data our lives, and those of our loved ones, depend upon???
As I've stated earlier, the moment I have an option other than Jepp, I'll take it. I love my IFD, but it's dependence on the idiots or thieves at Jepp kills the deal.
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Posted By: paulr
Date Posted: 03 Apr 2018 at 12:55pm
HenryM wrote:
The rep I talked to at Jeppesen claimed the data is somehow different. They had a 440 bundle but not a 540. He said it was probably an oversight, and he would run it up the flagpole. However, he couldn't sell me a 540 bundle at the 440 price. I already had a subscription so he could tell I have a 540. |
Not sure this is helpful, but I've had the 540 bundle (for which I paid $1100ish the first two years, then $990 last year). My renewal was due today so yesterday I called and spoke to Barbara. I told her I wanted the 440 bundle; she went off and pushed some buttons for a few minutes and came back to tell me the 440 bundle was $580. Sold.
"Call 3 times, get 4 different answers" must be their motto.
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Posted By: HenryM
Date Posted: 03 Apr 2018 at 1:16pm
I just talked to Jepp again. I now have an Americas database, and they don't offer any bundles for that. The rep did know about the 440 full US bundle, but claimed it could not be used for the 540. I didn't push it, because I need the Americas bundle a little longer, for a trip I have planned to Mexico.
The rep did say Jepp was talking to Avidyne, and they were wanting to put more bundles together, maybe by Sun'n'Fun or Oshkosh. We'll see if something happens next week.
I have a friend with a Garmin 430 NavData subscription (no charts). He was given a free Charts seat to use in ForeFlight. I inquired about that, and that is a Garmin-specific bundle. Hopefully Avidyne can get a similar deal in place. I'd also like to see an Americas NavData, Obstacles and Terrain bundle, not just full US.
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Posted By: HenryM
Date Posted: 12 Apr 2018 at 9:50pm
I heard from a different Jepp rep that took up my cause. This time she claims that the reason there is a 440 bundle of NavData/Obstacles/Terrain (no charts) is that the 440 doesn't display charts. She claims most everybody wants charts for the 540 so there is no similar bundle for it. I'll have to see if I can sweet talk a rep to give me the 440 bundle when it comes time to renew. I certainly don't want charts, regardless of what Jepp thinks.
She did not know anything about what might have been announced at Sun n Fun. She said maybe when their sales people come back next week she'll know more.
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Posted By: paulr
Date Posted: 16 Apr 2018 at 12:47pm
HenryM wrote:
I certainly don't want charts, regardless of what Jepp thinks. |
Fun fact: two weeks ago I had Jepp renew me for the 440 bundle, even though I had the 540 bundle before. I still have access to Jepp charts in FF, for no good reason that I can see.
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Posted By: ChuckGell
Date Posted: 21 Jul 2018 at 12:41am
I have always wondered why anyone would use the jepp charts on the 540 in hard IFR, since they are so awkward to read and toggle through pages to access information. This is especially true when compared to the ease of use on my I-Pad with ForeFlight. Would love to lose the charts in the bundled subscription as I am looking at adding a 550 and EX600 in a new panel.
------------- Chuck Gell
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Posted By: MysticCobra
Date Posted: 21 Jul 2018 at 9:03am
You can purchase the 440 bundle, which will come without the charts. It will work with the 540 and 550 just as well.
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Posted By: oskrypuch
Date Posted: 21 Jul 2018 at 10:42am
ChuckGell wrote:
I have always wondered why anyone would use the jepp charts on the 540... |
I have Jepp charts in multiple places, in the 540, the G* 796 and a tablet (and laptop in the family room). Use each differently, and in a pinch most can sub for another. The Jepp Avidyne bundle gives me all those plates everywhere, and they are all in the same format, even no matter what country.
In the 540, I always activate the default plan view of the Jepp chart in the 540. I like seeing the graphical georeferencing and flight plan overlay, and that is what I mainly use it for. With an approach loaded, on landing, the 540 will automatically flip over to the Jepp airport view, which nicely backs up my 796 SafeTaxi view.
I would be very leery of having only one source of plates, especially if that source was a general purpose tablet.
I'm a belt & suspenders guy.
* Orest
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Posted By: MysticCobra
Date Posted: 21 Jul 2018 at 3:37pm
I've got multiple dissimilar tablets for chart/plate backup. I don't find the charts in the IFD useful in practice. Different strokes for different folks.
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Posted By: rolfe_tessem
Date Posted: 23 Jul 2018 at 11:32am
FWIW, my data point is that I did a chart bundle with just charts for the NE US where I fly. I did it so that I could get the Jepp charts in Foreflight, which is where I use them. I have never actually used them on the 540. If I fly outside the NE, I can deal with the government charts, as much as I hate them...
Rolfe
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Posted By: Bob H
Date Posted: 24 Jul 2018 at 3:13pm
ChuckGell wrote:
I have always wondered why anyone would use the jepp charts on the 540 in hard IFR, since they are so awkward to read and toggle through pages to access information. This is especially true when compared to the ease of use on my I-Pad with ForeFlight. Would love to lose the charts in the bundled subscription as I am looking at adding a 550 and EX600 in a new panel. | What Orest said.
I like the chart loaded on the IFD540. I do not toggle through pages to access information. I load the entire chart ("VIEW ALL"), zoom-in to about 2.0, and then have whatever I want by just swiping around. It works quite well and is readable. So, while I do prefer to use the IFD100 to do approach briefings, the IFD540 provides good usable redundancy. Also, Like Orest, I like to see the flight plan overlaid on the chart to confirm where the FP will take me and what the required altitudes are. Of course, I can do this all on the IFD100, but there are times when I'm just not bothering with another device or I may not even have it with me. I have one subscription to maintain, Jeppesen, with redundant options on IFD540, IFD100, and a computer. I can also print hard copies or have a trip kit on a thumb drive with PDF copies for use on any device that I may want. I have the options I need and it all works quite well.
------------- Bob
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Posted By: chflyer
Date Posted: 04 Aug 2018 at 4:46pm
oskrypuch wrote:
ChuckGell wrote:
I have always wondered why anyone would use the jepp charts on the 540... |
I have Jepp charts in multiple places, in the 540, the G* 796 and a tablet (and laptop in the family room). Use each differently, and in a pinch most can sub for another. The Jepp Avidyne bundle gives me all those plates everywhere, and they are all in the same format, even no matter what country.
In the 540, I always activate the default plan view of the Jepp chart in the 540. I like seeing the graphical georeferencing and flight plan overlay, and that is what I mainly use it for. With an approach loaded, on landing, the 540 will automatically flip over to the Jepp airport view, which nicely backs up my 796 SafeTaxi view.
I would be very leery of having only one source of plates, especially if that source was a general purpose tablet.
I'm a belt & suspenders guy.
* Orest
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Nice that you an afford it. It would cost me an additional €700+ to get those charts on my IFD Europe subscription. Very expensive suspenders! I prefer to keep the free versions of the charts (non-Jepp) available as backup, even if it means a different chart format per country compared to the Jepp standardization of my FF subscription. The gold-plated Jepp backup isn't needed often enough for my taste to justify the extra cost.
------------- Vince
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Posted By: oskrypuch
Date Posted: 04 Aug 2018 at 6:26pm
chflyer wrote:
Nice that you an afford it. It would cost me an additional €700+ to get those charts on my IFD Europe subscription....
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Canadian data/charts are a good multiple compared to the US, but from what I've seen the Euro prices are out of this world.
Perhaps in your shoes I might do the same.
* Orest
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Posted By: PeterC
Date Posted: 28 Aug 2018 at 10:38am
I just downloaded the latest cycle and tried to install in my Cardinal. the 550 went fine first, and when I tried to put the key in the 540, I got a licence count exceeded error. I have the Avidyne bundle, so I should be covered, right? I assume I have to call Jeppesen (ugh). Anyone solve this another way?
------------- Peter - 1977 Cardinal RG C-FJPC - IFD550/540/240/322/605A/Skytrax100, Aspen MAX 2000, Trio A/P
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Posted By: AviSteve
Date Posted: 28 Aug 2018 at 10:52am
PeterC wrote:
I just downloaded the latest cycle and tried to install in my Cardinal. the 550 went fine first, and when I tried to put the key in the 540, I got a licence count exceeded error. I have the Avidyne bundle, so I should be covered, right? I assume I have to call Jeppesen (ugh). Anyone solve this another way? |
It's a longshot, but check to make sure the tail number in your 540 matches the tail number in your 550.
------------- Steve Lindsley Avidyne Engineering
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Posted By: LANCE
Date Posted: 28 Aug 2018 at 11:27am
PeterC wrote:
I just downloaded the latest cycle and tried to install in my Cardinal. the 550 went fine first, and when I tried to put the key in the 540, I got a licence count exceeded error. I have the Avidyne bundle, so I should be covered, right? I assume I have to call Jeppesen (ugh). Anyone solve this another way? |
You mentioned that you bought a "bundle". The bundle might be Charts, Nav, Obstacle and Terrain for one unit.
Regardless of what you bought, you can't just download it once on a USB drive and then update both IFDs. If you have two IFDs then you should use two different USB drives.
Your Jepp subscription should show both IFDs if you bought a subscription for both.
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Posted By: PeterC
Date Posted: 28 Aug 2018 at 11:30am
Sorry I should have been more precise. The bundle I meant was the Avidyne bundle which licences the aircraft, not the unit. AviSteve has suggested verifying the tail number in the 540 config which I will do.
------------- Peter - 1977 Cardinal RG C-FJPC - IFD550/540/240/322/605A/Skytrax100, Aspen MAX 2000, Trio A/P
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Posted By: PeterC
Date Posted: 28 Aug 2018 at 1:50pm
I spoke with Jepp. According to them, I need a separate download for each aircraft, separate usb key. I only had one IFD registered with them (but I had a double set of download files?). They changed the profile (no charge) and reset the counter. So I need a USB for each device. Oh well. The other thing I have to keep track of is download one set of files to one usb key then download the other set of files to the second usb key.
------------- Peter - 1977 Cardinal RG C-FJPC - IFD550/540/240/322/605A/Skytrax100, Aspen MAX 2000, Trio A/P
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Posted By: woody0
Date Posted: 12 Sep 2018 at 1:51pm
I have a new Jepp issue that seems really bizarre to me, and wanted to confirm. My Mooney was stranded in Delaware for about 6 months after and engine failure, so I cancelled the IFD540 subscription while it was down. I tried to renew it online before flying it back home, (of course on a Sunday when they are closed) but credit card processing is down on their web site - 2 different reps told me that it would be down until summer 2019.... really???
Anyway - I finally spoke to a rep that took an hour to renew the nav, obstacle, and the Florida charts subscription. I initially downloaded all 3 via jdm, but the 540 barfed on the chart file.
Thinking it was a corrupted file, I called and had them reset the download, but now on JDM, I do not show a chart download. When I called, she said I was sold a 'mobile only' chart subscription, so she charged me a few more dollars and gave me a 'CSX' code to pair my device with a Jepp code she supplied.
I'm supposed to now take the code she gave me, and my serial number of the IFD540 to get a new code. The problem is the web site needs an 8 character serial number and my IFD540 has a 10 character serial number. I then need to enter the new 'CSX' code into my 540 where the charts will then magically appear. Is it me, or did she sell me a subscription for something other than an IFD540?
I am on an older base software version 10.1.2.0 as I'm waiting for my local shop to get the latest version..
------------- M20J N4702H (F45)
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Posted By: AviSteve
Date Posted: 12 Sep 2018 at 2:14pm
woody0 wrote:
I have a new Jepp issue that seems really bizarre to me, and wanted to confirm. My Mooney was stranded in Delaware for about 6 months after and engine failure, so I cancelled the IFD540 subscription while it was down. I tried to renew it online before flying it back home, (of course on a Sunday when they are closed) but credit card processing is down on their web site - 2 different reps told me that it would be down until summer 2019.... really???
Anyway - I finally spoke to a rep that took an hour to renew the nav, obstacle, and the Florida charts subscription. I initially downloaded all 3 via jdm, but the 540 barfed on the chart file.
Thinking it was a corrupted file, I called and had them reset the download, but now on JDM, I do not show a chart download. When I called, she said I was sold a 'mobile only' chart subscription, so she charged me a few more dollars and gave me a 'CSX' code to pair my device with a Jepp code she supplied.
I'm supposed to now take the code she gave me, and my serial number of the IFD540 to get a new code. The problem is the web site needs an 8 character serial number and my IFD540 has a 10 character serial number. I then need to enter the new 'CSX' code into my 540 where the charts will then magically appear. Is it me, or did she sell me a subscription for something other than an IFD540?
I am on an older base software version 10.1.2.0 as I'm waiting for my local shop to get the latest version..
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Could she have said "CMax" code versus "CSX"? If so, I think she sold you a subscription for an EX5000 MFD. You need to call them back and have them correct their mistake.
------------- Steve Lindsley Avidyne Engineering
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Posted By: woody0
Date Posted: 12 Sep 2018 at 2:20pm
You're right, it was CMAX...
Since I posted this, she e-mailed me back and said that 'based on my serial number', I should be able to download it through JDM.
Even though I asked her last night specifically why I didn't see the chart option in JDM.
WOW - I would buy a subscription from literally ANYONE that would compete with Jepp at this point.
------------- M20J N4702H (F45)
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Posted By: Rangemaster_Tango
Date Posted: 12 Sep 2018 at 3:32pm
Get in line woody0...this forum is filled with people with sub par experiences with Jepp.
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