IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM - what's the typical warranty claim turn around time

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what's the typical warranty claim turn around time

Printed From: Avidyne
Category: Avidyne General
Forum Name: IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM
Forum Description: Topics on Avidyne's IFD 5 Series and IFD 4 Series Touch Screen GPS/NAV/COM
URL: http://forums.avidyne.com/forum_posts.asp?TID=1972
Printed Date: 03 May 2024 at 3:28am
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Topic: what's the typical warranty claim turn around time

Posted By: gzinga
Subject: what's the typical warranty claim turn around time
Date Posted: 14 Apr 2020 at 4:37pm

thanks!

Replies:

Posted By: AviSteve
Date Posted: 17 Apr 2020 at 9:58am

In these days of the dreaded virus, things may be delayed. But typically...

It takes roughly a week to process a properly completed warranty claim. We often get claims that are incomplete and the back-and-forth to get it completed correctly adds to that time.

Note that a "warranty claim" is what a dealer files to get reimbursed for the labor involved in resolving a warranty repair or exchange. A "warranty repair" is when a unit is returned to use to repair a defect in material or workmanship. The time to complete a warranty repair can vary depending upon what the problem is, but typically is 10 to 15 business days after the unit arrives back here at the factory.

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Steve Lindsley
Avidyne Engineering