Thanks,

Yoram

I am new recent owner, too.  It took them about a week to contact me back.

Also be aware, that in about 3-4 weeks later they will auto invoice you for an annual renewal of the this plan at slightly over $1,000.  I spent 6-8 hours trying to tell them (on the phone and chat text to support) I didn't want the full meal deal renewal and ask that they re-invoice me for the annual $299 data only renewal, but never did get them to do it.  I went on their website and created a new invoice for data only plan and paid that one, and ignored the original invoice.  It's still there in my account, but so far they haven't sent Guido to break my kneecaps.

The data plan works nicely, but there support department isn't quite as good as the chipmonks in my back yard!

An update!!!

I was taken back by today's response from "The Rapid Response Team" about a week after contacting you.

Over a 2 day period about a week ago, I spent over 6 hours on the phone and on chats with several different areas of Jeppesen support and they told me that they couldn't do anything and I had to contact you!!!!!!!!!!!!!!!!!!!!!!

I have attached the 2 chat logs from the hours of waiting that actually bore fruit and I got to chat with someone.  Probably 70 to 80 times I was on the chat and would watch my Que # go from 5 to 4 to 3 to 2 to1 and then instead of a helpful chat session, the message "all agents are busy now, try again later" would pop up and I was SOL.  Try again SUCKER!!!  The 2 times I did manage to get through, I was told "Oh, I can't help you, You need to go to this other place to get help with that, which I did and now you are sending right back into that same waste my time HELL HOLE.

I am utterly discussed with your  company's lack of costumer care and even more so, at the attitude you (lack of care and concern) toward your customers!

I absolutely will not waste anymore of my life on something I did not ask for (this all revolves around a "System" auto-generated renewal invoice) or cause in the first place!

If you can't help me find someone who can or will (if that is even possible) and have them call me at 217-918-0602.

Dr Mike Fuesting

Danville, IL


On 8/25/2020 4:18 PM, Rapid Response Team wrote:
Mike,

You will need to contact avidyne not us. Without their approval I can do nothing.

Thank you,

William Stohlton
General Aviation

Ph:  303-328-4030  Fax: 303.328.4153 |
55 Inverness Drive E | Englewood, CO 80112, USA | http://www.jeppesen.com" rel="nofollow - www.jeppesen.com
http://www.jeppesen.com" rel="nofollow - www.jeppesen.com  |  http://www.jeppdirect.com" rel="nofollow - www.jeppdirect.com  |  http://www.myjeppesen.com" rel="nofollow - www.myjeppesen.com




-----Original Message-----
From: Mike - Google [ mailto:mfuesting@gmail.com" rel="nofollow - mailto:mfuesting@gmail.com ]
Sent: Tuesday, August 18, 2020 8:13 PM
To: Rapid Response Team mailto:rapidresponseteam@jeppesen.com" rel="nofollow - <rapidresponseteam@jeppesen.com> ; mfuesting Mike-@Gmail mailto:mfuesting@gmail.com" rel="nofollow - <mfuesting@gmail.com>
Subject: Please cancel renewal invoice #221266314

I recently purchased an Avidyne IFD540 navigator and signed up for the Avidyne/Jeppesen free 60 day trial.

I was automatically invoiced for the annual renewal ( Inv# 221266314 for $1,045).

The install of the navigator had major problems and it didn't work properly.

I still don't have my airplane back with a working navigator to be able to use the data subscription at this time.

I am hoping to have it back soon, but they have given me no indication as to when that might actually happen.

Will you please cancel the present invoice now, and then after I have my plane back with a working navigator, I will head back to the web-site and purchase the coverage that I need.

I've attached a copy of the invoice.

Thank You,

Mike Fuesting

Yoram

Yes, the 299 one is the one that I want to purchase.

Thank You so much!

Mike F

I asked what $299 would get and they said Navdata only. So I asked what I got for my 517.51 and they said it’s a billing error and the system wouldn’t let them change to the lower price. So I asked how I would pay the $299.

I’m thinking pretty 3rd world for a Boeing company....

I already pay for charts, plates, etc. through Garmin Pilot (which is a much larger screen, much closer to me and much easier to read). I don’t need a duplicate in the panel.

Jim

May have to just sign up for the $299 deal and move on.  Was hoping to use the 60 day trial to have the most current terrain and obstacle data before going nav only.  I am assuming since I have a new IFD440 that those databases are probably pretty current.

Yoram

P35Pilot wrote: I still have not heard from Jeppesen on my 60 day trial.

I heard from them. They activated my free trial. Then they sent me a bill for something like $700. WTF?

I haven't had a chance to call them yet to sort this out. That should be fun...NOT!

Contact Bryan Kahl about getting the 60 day trial started. (email is bkahl at avidyne dot com).  I'll let him know to expect an email from you.

Historically, this 60 day trial has worked out pretty well so I'm curious why these problems are all of a sudden appearing.  I keep pestering my contacts there about stuff for mfuesting and also for teeth6 (on a different subject).  Seems like a trend, though, so I'll turn up the heat.  Thanks for your patience.

Thanks, Steve

Hope you have a great Labor Day weekend!

Mike

Following up on my post earlier about the $700 bill.

I spoke with someone at Boeing/Jeppesen, and they said it was for the renewal once the 60-day trial expires. I explained that I was only going to renew the $299 US plan, and he said he would cancel the $700 invoice and send me one for the $299 renewal.

A few hours later, the revised invoice showed up. All good!

Have a great weekend.

Yoram

Yoram

Check the due date. Most Jeppesen invoices are sent 60 to 90 days ahead.

* Orest

Conclusion,  Set up your jeppesen account and request the 60 day trial.  Check each day to see if it is activated.  Once, 60 days are over purchase the plan you want. That should replace any plan they randomly signed you up for and replace the invoice they sent.

Hope that works and helps others,

Yoram

Remember that you are not locked into any product, even though they are paid annually. You can change the level of paid subscription anytime, and will get a proportionate refund or premium.

* Orest

Mike, I was able to get with Jeppesen today regarding your account.  The rep cancelled the $1045 renewal invoice on your account.  No further action from you is required.  He also verified that your $299 subscription is active.

Check your account just for peace of mind, but I expect you'll see that all is OK now.

Thanks Steve!!!!!!!!!!!!!!!!!!!

Mike

First Class support!

* Orest

IFD440.  Do you know what I need to do with Jepp to add the 440?

Bob

I will say the same to you, just ignore my posts about SA, it is "banging" your head against the wall.

Gentlemen!

We have a BIG tent here in our community. There will always be disagreements about what to add and what to change, but in the end Avidyne will have to weigh it up and make the final decision.

They no doubt have heard the requests on Seattle. They do respond to their users. Perhaps one day it will be added, although it doesn't seem likely in the near term. In the mean time let us all save our foreheads from the proverbial walls.

* Orest

Exactly, the name calling is a distraction, but it till boils down to "who" is believed, SA says they  can do it, some here say, that it cant be done. The issue is currently contractual, and Boeing wants it that way...If you don't like my message, ignore it.

Jeppesen supplies NavData and charts and terrain and obstructions etc. each is a different database.

Seattle Avionics supplies charts, that is all........... just charts. 

For IFR navigation the certified GPS in your panel requires certified NavData, Seattle Avionics does NOT offer that product at this time. 

I do not know of ANY certified GPS that uses Seattle Avionics for NavData because Seattle Avionics does not supply that database nor do they have approval from the FAA to do so.

But I must weigh in with a couple of facts.

1. Seattle Avionics does not offer nav data - only charts.

2. Our decision to not support Seattle Avionics charts has nothing to do with our relationship with Jeppesen.

Steve out...