Avidyne Homepage
Forum Home Forum Home > Avidyne General > IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM
  New Posts New Posts RSS Feed - Time to renew my nav/data plan....
  FAQ FAQ  Forum Search   Register Register  Login Login

Time to renew my nav/data plan....

 Post Reply Post Reply Page  <1 234
Author
Message
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 924
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 04 Nov 2019 at 9:37am
Originally posted by ddgates ddgates wrote:

I see a bundle for those who have two IFD units, that includes navdata, terrain, and obstacles. I don't see one that includes charts. Is there one?
Not yet, but I expect one to be available before end of year.
Steve Lindsley
Avidyne Engineering
Back to Top
daveS View Drop Down
Newbie
Newbie
Avatar

Joined: 22 May 2019
Location: Dallas
Status: Offline
Points: 25
Post Options Post Options   Thanks (0) Thanks(0)   Quote daveS Quote  Post ReplyReply Direct Link To This Post Posted: 05 Nov 2019 at 12:09pm
I have the new subscription with Dual 440's, EX5000 and 2 IFD seats.  Is it possible to use Charts on the IFD100 (since I have a chart sub)?
------------
dave
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 924
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 05 Nov 2019 at 1:44pm
Originally posted by daveS daveS wrote:

I have the new subscription with Dual 440's, EX5000 and 2 IFD seats.  Is it possible to use Charts on the IFD100 (since I have a chart sub)?
Yes.  They should be available for download when you log in to the IFD100 using your JDM credentials.
Steve Lindsley
Avidyne Engineering
Back to Top
daveS View Drop Down
Newbie
Newbie
Avatar

Joined: 22 May 2019
Location: Dallas
Status: Offline
Points: 25
Post Options Post Options   Thanks (0) Thanks(0)   Quote daveS Quote  Post ReplyReply Direct Link To This Post Posted: 06 Nov 2019 at 10:17am
Originally posted by AviSteve AviSteve wrote:

Originally posted by daveS daveS wrote:

I have the new subscription with Dual 440's, EX5000 and 2 IFD seats.  Is it possible to use Charts on the IFD100 (since I have a chart sub)?
Yes.  They should be available for download when you log in to the IFD100 using your JDM credentials.
Doesn't show up for me.  I even changed my IFD device to a 540 (in settings) with no luck.  I assume this is a Jepp issue?
------------
dave
Back to Top
LANCE View Drop Down
Senior Member
Senior Member


Joined: 06 Dec 2014
Location: TEXAS
Status: Offline
Points: 260
Post Options Post Options   Thanks (0) Thanks(0)   Quote LANCE Quote  Post ReplyReply Direct Link To This Post Posted: 06 Nov 2019 at 10:50am
Originally posted by tahoeair tahoeair wrote:

I just got lied to several times by the Jeppesen rep on the phone.  The "new" JeppDirect website has been rebranded as Boeing services and every single NavData SKU is missing from the site, which forces us to have to call and get the runaround. 

I called and gave them my Jepp account number and said that I wanted SKU 11112978, as listed here: https://pilotsupport.avidyne.com/kb/article/353-jeppesen-pricing-for-avidyne-equipment/  First the rep lied and said he couldn't find that SKU.  Then he said he didn't see anything for less than $799 per year, and then eventually lied again and said "oh here's the SKU you mentioned-- it's even highlighted for me in blue" 

We agreed that they would invoice me in December for that SKU after my 60-day trial is up.  Instead, they invoiced me today for $1,165 for SKUs 10502540, 10502550, 10502558, 10502629, 10523432, 10018502, 10018503, and 10018504.

This is deceptive, shady, unfair, and illegal.  They're using their monopoly position in the marketplace to abuse us Avidyne owners, knowing that we have no other options.  You can say there are other Engineering priorities at Avidyne, but honestly, I'm about a day away from returning my unit and buying a GTN.  I cannot understand why finding another data provider or going into the data business yourself is not a priority for the company.  Boeing (Jeppesen)'s bad behavior reflects poorly on your company as well.

If you don't have the resources to do it yourself then outsource it to someone else.  If Seattle Avionics already has the data, then pay them to do it.  I can't understand why there aren't multiple class action suits against Boeing already over this unethical behavior.

You have a total of one post on Avidyne Live and you immediately accuse a Jeppesen rep of lying when they can't immediately find your SKU? You purchase your IFD knowing who provides the data and now you are going to complain about it. I treat the Jepps people very well on the phone and in person at Oshkosh and they do the same for me. Please return your unit and save the rest of us from your rants.
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 924
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 06 Nov 2019 at 11:53am
Originally posted by daveS daveS wrote:

Doesn't show up for me.  I even changed my IFD device to a 540 (in settings) with no luck.  I assume this is a Jepp issue?
Changing the IFD100 settings should have no effect in that regard.  When you start the IFD100 and it is showing the Jeppesen screen, you see your nav data available for download, but not the charts?  If so, then call Jeppesen and have them enable the charts for mobile devices.  They should definitely be included with the "IFD400/500 Series Aircraft Bundle".
Steve Lindsley
Avidyne Engineering
Back to Top
MysticCobra View Drop Down
Senior Member
Senior Member
Avatar

Joined: 29 Jan 2013
Status: Offline
Points: 578
Post Options Post Options   Thanks (1) Thanks(1)   Quote MysticCobra Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2019 at 6:05am
Originally posted by LANCE LANCE wrote:

You have a total of one post on Avidyne Live and you immediately accuse a Jeppesen rep of lying when they can't immediately find your SKU? You purchase your IFD knowing who provides the data and now you are going to complain about it. I treat the Jepps people very well on the phone and in person at Oshkosh and they do the same for me. Please return your unit and save the rest of us from your rants.
I have plenty of points on AvidyneLive and years of experience with Jepp reps giving me wrong information, calling me to tell me I owe $1000+ when it was paid months ago, telling me they'll absolutely solve my problem and then never calling back, etc.  There is plenty of room for ranting about Jeppesen, its website, and its reps, regardless of how many AvidyneLive points one has.  

Many folks will purchase an IFD expecting that buying a data subscription will be a smooth and effortless experience.  Pull up a website, quickly find the data you want, hopefully pay a reasonable price, and be done.  

Many folks will be surprised and disappointed to learn that it just doesn't work like that.

It's fair for customers to let Avidyne know about weaknesses with a key business partner.  


Edited by MysticCobra - 07 Nov 2019 at 6:09am
Back to Top
tony View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2011
Location: Atlanta
Status: Offline
Points: 463
Post Options Post Options   Thanks (1) Thanks(1)   Quote tony Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2019 at 9:54am
I really think the best solution here is for Avidyne to try and enter into an agreement with Jepp that they will handle the sales for Jepp.  Then users would have the option to go directly to Jepp or go to Avidyne for nav data. 
 
I think Garmin does that. 
Back to Top
ddgates View Drop Down
Senior Member
Senior Member
Avatar

Joined: 12 Aug 2011
Location: Deer Valley
Status: Offline
Points: 1044
Post Options Post Options   Thanks (0) Thanks(0)   Quote ddgates Quote  Post ReplyReply Direct Link To This Post Posted: 08 Nov 2019 at 10:20am
Steve:
Inasmuch as my current navdata plan runs out next month, can you suggest a SKU appropriate for dual IFD540s?  No EXXXX or other displays.

Thanks
David Gates
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 924
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 08 Nov 2019 at 3:15pm
Originally posted by ddgates ddgates wrote:

... can you suggest a SKU appropriate for dual IFD540s?  No EXXXX or other displays.
Check out this article.  The third section shows the "IFD500 or 400 Series Nav Bundle Dual IFD", which would work for the configuration you mentioned.  The Jeppesen item number varies based on the coverage you desire.

Note that this bundle doesn't contain charts.  I expect a similar bundle that does include charts to be available before the end of the year.
Steve Lindsley
Avidyne Engineering
Back to Top
tahoeair View Drop Down
Newbie
Newbie


Joined: 30 Oct 2019
Location: Carson City, NV
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote tahoeair Quote  Post ReplyReply Direct Link To This Post Posted: Yesterday at 12:11am
Originally posted by LANCE LANCE wrote:

You have a total of one post on Avidyne Live and you immediately accuse a Jeppesen rep of lying when they can't immediately find your SKU? You purchase your IFD knowing who provides the data and now you are going to complain about it. I treat the Jepps people very well on the phone and in person at Oshkosh and they do the same for me. Please return your unit and save the rest of us from your rants.


Thanks for the warm welcome to the community.  I wasn't aware that the quantity or frequency of my posting in any way has any relevance to the legitimacy of the content of what I'm posting.  I'll keep that in mind when dealing with Jeppesen/Boeing apologists like you in the future.

Back on topic: you weren't on the call.  The guy repeatedly lied to me over and over again.  I treated the guy nicely, just as you say that you do, and he repeatedly ignored me, even as I slowly read out the Jepp SKU from the Avidyne webpage.  He never told me that he couldn't find it-- he said that it flat out didn't exist.  It wasn't until three rounds of higher priced options were thrown at me and rejected that he finally said he found the SKU.

I didn't buy the unit based on who provides the data.  I bought the unit based on the better interfaces and better features that Avidyne provides over the previous GNS-530W unit that it replaced.  The G unit had a Jepp subscription that had been set up entirely on Jepp's website without ever needing to call them to get lied to over and over again.  Boeing has now killed off every single NavData subscription SKU from the Jepp website and we are forced to call them to go through this hassle and get the run around.  Obviously many people have complained enough that Avidyne felt the need to write up all the SKUs on one page so that they're published and easy to find.

My "rant" as you call it was merely a report to the community and to Avidyne that even with the increased visibility and efforts of Avidyne to document the Jepp SKUs that are available for Avidyne units, the Jepp sales team continues to lie and cheat Avidyne customers.
Back to Top
tahoeair View Drop Down
Newbie
Newbie


Joined: 30 Oct 2019
Location: Carson City, NV
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote tahoeair Quote  Post ReplyReply Direct Link To This Post Posted: Yesterday at 12:12am
Originally posted by tony tony wrote:

I really think the best solution here is for Avidyne to try and enter into an agreement with Jepp that they will handle the sales for Jepp.  Then users would have the option to go directly to Jepp or go to Avidyne for nav data. 
 
I think Garmin does that. 


Awesome idea.
Back to Top
daveS View Drop Down
Newbie
Newbie
Avatar

Joined: 22 May 2019
Location: Dallas
Status: Offline
Points: 25
Post Options Post Options   Thanks (0) Thanks(0)   Quote daveS Quote  Post ReplyReply Direct Link To This Post Posted: 16 hours 53 minutes ago at 10:57am
Originally posted by MysticCobra MysticCobra wrote:

Originally posted by LANCE LANCE wrote:

You have a total of one post on Avidyne Live and you immediately accuse a Jeppesen rep of lying when they can't immediately find your SKU? You purchase your IFD knowing who provides the data and now you are going to complain about it. I treat the Jepps people very well on the phone and in person at Oshkosh and they do the same for me. Please return your unit and save the rest of us from your rants.
I have plenty of points on AvidyneLive and years of experience with Jepp reps giving me wrong information, calling me to tell me I owe $1000+ when it was paid months ago, telling me they'll absolutely solve my problem and then never calling back, etc.  There is plenty of room for ranting about Jeppesen, its website, and its reps, regardless of how many AvidyneLive points one has.  

Many folks will purchase an IFD expecting that buying a data subscription will be a smooth and effortless experience.  Pull up a website, quickly find the data you want, hopefully pay a reasonable price, and be done.  

Many folks will be surprised and disappointed to learn that it just doesn't work like that.

It's fair for customers to let Avidyne know about weaknesses with a key business partner.  
Just an update -- this was kind of operator error.  I originally had a 2 month free subscription from Avidyne for my IFD440's which did not include charts.  This sets the serial number in the IFD 100 app.  I then purchased the new Avidyne bundle (which includes charts).  Even though I login each time to my Jepp account through the IFD 100 app, it was using my old subscription.  I needed to 'deactivate' and relogin.  All is well now.
------------
dave
Back to Top
 Post Reply Post Reply Page  <1 234
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.01
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.052 seconds.