Avidyne Homepage
Forum Home Forum Home > Avidyne General > IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM
  New Posts New Posts RSS Feed - 60 day free jeppesen trial
  FAQ FAQ  Forum Search   Register Register  Login Login

60 day free jeppesen trial

 Post Reply Post Reply
Author
Message
P35Pilot View Drop Down
Newbie
Newbie


Joined: 20 Aug 2020
Location: O88
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote P35Pilot Quote  Post ReplyReply Direct Link To This Post Topic: 60 day free jeppesen trial
    Posted: 22 Aug 2020 at 1:37am
Just got a 440 and signed up for the 60 day free trial for Avidyne owners.  It says you will here from a Jeppesen rep within 48 hours to get your info.  I have not heard anything.  Anyone have any luck with this?

Thanks,
Yoram
Back to Top
SoCalIFDpilot View Drop Down
Newbie
Newbie


Joined: 10 Aug 2020
Location: KCMA
Status: Offline
Points: 12
Post Options Post Options   Thanks (0) Thanks(0)   Quote SoCalIFDpilot Quote  Post ReplyReply Direct Link To This Post Posted: 22 Aug 2020 at 8:48pm
I'm in the exact same boat. I plan on calling Jepp on Monday.
Back to Top
mfuesting View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Mar 2019
Location: Illinois
Status: Offline
Points: 8
Post Options Post Options   Thanks (0) Thanks(0)   Quote mfuesting Quote  Post ReplyReply Direct Link To This Post Posted: 23 Aug 2020 at 9:27am
I am new recent owner, too.  It took them about a week to contact me back.
Also be aware, that in about 3-4 weeks later they will auto invoice you for an annual renewal of the this plan at slightly over $1,000.  I spent 6-8 hours trying to tell them (on the phone and chat text to support) I didn't want the full meal deal renewal and ask that they re-invoice me for the annual $299 data only renewal, but never did get them to do it.  I went on their website and created a new invoice for data only plan and paid that one, and ignored the original invoice.  It's still there in my account, but so far they haven't sent Guido to break my kneecaps.
The data plan works nicely, but there support department isn't quite as good as the chipmonks in my back yard!

Mike L Fuesting
Back to Top
mfuesting View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Mar 2019
Location: Illinois
Status: Offline
Points: 8
Post Options Post Options   Thanks (0) Thanks(0)   Quote mfuesting Quote  Post ReplyReply Direct Link To This Post Posted: 25 Aug 2020 at 7:08pm
An update!!!

I was taken back by today's response from "The Rapid Response Team" about a week after contacting you.

Over a 2 day period about a week ago, I spent over 6 hours on the phone and on chats with several different areas of Jeppesen support and they told me that they couldn't do anything and I had to contact you!!!!!!!!!!!!!!!!!!!!!!

I have attached the 2 chat logs from the hours of waiting that actually bore fruit and I got to chat with someone.  Probably 70 to 80 times I was on the chat and would watch my Que # go from 5 to 4 to 3 to 2 to1 and then instead of a helpful chat session, the message "all agents are busy now, try again later" would pop up and I was SOL.  Try again SUCKER!!!  The 2 times I did manage to get through, I was told "Oh, I can't help you, You need to go to this other place to get help with that, which I did and now you are sending right back into that same waste my time HELL HOLE.

I am utterly discussed with your  company's lack of costumer care and even more so, at the attitude you (lack of care and concern) toward your customers!

I absolutely will not waste anymore of my life on something I did not ask for (this all revolves around a "System" auto-generated renewal invoice) or cause in the first place!

If you can't help me find someone who can or will (if that is even possible) and have them call me at 217-918-0602.

Dr Mike Fuesting

Danville, IL


On 8/25/2020 4:18 PM, Rapid Response Team wrote:
Mike,

You will need to contact avidyne not us. Without their approval I can do nothing.

Thank you,

William Stohlton
General Aviation

Ph:  303-328-4030  Fax: 303.328.4153 |
55 Inverness Drive E | Englewood, CO 80112, USA | www.jeppesen.com
www.jeppesen.com | www.jeppdirect.com |  www.myjeppesen.com




-----Original Message-----
From: Mike - Google [mailto:mfuesting@gmail.com]
Sent: Tuesday, August 18, 2020 8:13 PM
To: Rapid Response Team <rapidresponseteam@jeppesen.com>; mfuesting Mike-@Gmail <mfuesting@gmail.com>
Subject: Please cancel renewal invoice #221266314

I recently purchased an Avidyne IFD540 navigator and signed up for the Avidyne/Jeppesen free 60 day trial.

I was automatically invoiced for the annual renewal ( Inv# 221266314 for $1,045).

The install of the navigator had major problems and it didn't work properly.

I still don't have my airplane back with a working navigator to be able to use the data subscription at this time.

I am hoping to have it back soon, but they have given me no indication as to when that might actually happen.

Will you please cancel the present invoice now, and then after I have my plane back with a working navigator, I will head back to the web-site and purchase the coverage that I need.

I've attached a copy of the invoice.

Thank You,

Mike Fuesting
Mike L Fuesting
Back to Top
P35Pilot View Drop Down
Newbie
Newbie


Joined: 20 Aug 2020
Location: O88
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote P35Pilot Quote  Post ReplyReply Direct Link To This Post Posted: 26 Aug 2020 at 2:27am
Mike, this is very frustrating.  Sorry you are having this much trouble.  I have not heard from them yet. 

Yoram
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 1227
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 26 Aug 2020 at 9:22am
Mike, stand by and I'll see what I can do from our end.  Just to be sure, you want the $299 nav data only subscription, correct?
Steve Lindsley
Avidyne Engineering
Back to Top
mfuesting View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Mar 2019
Location: Illinois
Status: Offline
Points: 8
Post Options Post Options   Thanks (0) Thanks(0)   Quote mfuesting Quote  Post ReplyReply Direct Link To This Post Posted: 26 Aug 2020 at 10:49am
Yes, the 299 one is the one that I want to purchase.
Thank You so much!
Mike F

Mike L Fuesting
Back to Top
MarkZ View Drop Down
Senior Member
Senior Member
Avatar

Joined: 05 Sep 2015
Location: 0TX0
Status: Offline
Points: 143
Post Options Post Options   Thanks (0) Thanks(0)   Quote MarkZ Quote  Post ReplyReply Direct Link To This Post Posted: 26 Aug 2020 at 4:24pm
I got a renewal notice for $517.51 (tax included).
I asked what $299 would get and they said Navdata only. So I asked what I got for my 517.51 and they said it’s a billing error and the system wouldn’t let them change to the lower price. So I asked how I would pay the $299.
I shot screen shots but I can’t figure out how to post them here. He did say that you go to shop.jeppesen.com/shop and click on the upper RH corner to access your airplane and subscription type. 
I’m thinking pretty 3rd world for a Boeing company....
Back to Top
SB Jim View Drop Down
Senior Member
Senior Member


Joined: 30 Aug 2012
Status: Offline
Points: 165
Post Options Post Options   Thanks (0) Thanks(0)   Quote SB Jim Quote  Post ReplyReply Direct Link To This Post Posted: 26 Aug 2020 at 9:19pm
Jepp/Boeing errors notwithstanding, I’ve had my IFD 540 for 5+ years and I renew the NavData online through Jepp (have not been talking to people). Now it is the $299/year NavData. Works fine and it’s all I need.

I already pay for charts, plates, etc. through Garmin Pilot (which is a much larger screen, much closer to me and much easier to read). I don’t need a duplicate in the panel.

Jim
Back to Top
P35Pilot View Drop Down
Newbie
Newbie


Joined: 20 Aug 2020
Location: O88
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote P35Pilot Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2020 at 11:46am
I still have not heard from Jeppesen on my 60 day trial.  I dislike when something is advertised but then not available or made difficult to obtain.
May have to just sign up for the $299 deal and move on.  Was hoping to use the 60 day trial to have the most current terrain and obstacle data before going nav only.  I am assuming since I have a new IFD440 that those databases are probably pretty current.

Yoram
Back to Top
SoCalIFDpilot View Drop Down
Newbie
Newbie


Joined: 10 Aug 2020
Location: KCMA
Status: Offline
Points: 12
Post Options Post Options   Thanks (0) Thanks(0)   Quote SoCalIFDpilot Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2020 at 12:09pm
Originally posted by P35Pilot P35Pilot wrote:

I still have not heard from Jeppesen on my 60 day trial. 


I heard from them. They activated my free trial. Then they sent me a bill for something like $700. WTF?

I haven't had a chance to call them yet to sort this out. That should be fun...NOT!
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 1227
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2020 at 1:04pm
Originally posted by P35Pilot P35Pilot wrote:

I still have not heard from Jeppesen on my 60 day trial.  I dislike when something is advertised but then not available or made difficult to obtain.
May have to just sign up for the $299 deal and move on.  Was hoping to use the 60 day trial to have the most current terrain and obstacle data before going nav only.  I am assuming since I have a new IFD440 that those databases are probably pretty current.

Yoram
Contact Bryan Kahl about getting the 60 day trial started. (email is bkahl at avidyne dot com).  I'll let him know to expect an email from you.
Steve Lindsley
Avidyne Engineering
Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 1227
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2020 at 1:06pm
Historically, this 60 day trial has worked out pretty well so I'm curious why these problems are all of a sudden appearing.  I keep pestering my contacts there about stuff for mfuesting and also for teeth6 (on a different subject).  Seems like a trend, though, so I'll turn up the heat.  Thanks for your patience.

Steve Lindsley
Avidyne Engineering
Back to Top
mfuesting View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Mar 2019
Location: Illinois
Status: Offline
Points: 8
Post Options Post Options   Thanks (0) Thanks(0)   Quote mfuesting Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2020 at 1:14pm
Thanks, Steve
Hope you have a great Labor Day weekend!
Mike

Mike L Fuesting
Back to Top
SoCalIFDpilot View Drop Down
Newbie
Newbie


Joined: 10 Aug 2020
Location: KCMA
Status: Offline
Points: 12
Post Options Post Options   Thanks (0) Thanks(0)   Quote SoCalIFDpilot Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2020 at 2:14pm
Thanks for your follow-up Steve. Very much appreciated.
Back to Top
SoCalIFDpilot View Drop Down
Newbie
Newbie


Joined: 10 Aug 2020
Location: KCMA
Status: Offline
Points: 12
Post Options Post Options   Thanks (0) Thanks(0)   Quote SoCalIFDpilot Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2020 at 2:16pm
Following up on my post earlier about the $700 bill.

I spoke with someone at Boeing/Jeppesen, and they said it was for the renewal once the 60-day trial expires. I explained that I was only going to renew the $299 US plan, and he said he would cancel the $700 invoice and send me one for the $299 renewal.

A few hours later, the revised invoice showed up. All good!


Edited by SoCalIFDpilot - 04 Sep 2020 at 5:58pm
Back to Top
P35Pilot View Drop Down
Newbie
Newbie


Joined: 20 Aug 2020
Location: O88
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote P35Pilot Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2020 at 6:35pm
Thanks Steve I emailed Bryan. 

Have a great weekend.

Yoram
Back to Top
P35Pilot View Drop Down
Newbie
Newbie


Joined: 20 Aug 2020
Location: O88
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote P35Pilot Quote  Post ReplyReply Direct Link To This Post Posted: 05 Sep 2020 at 10:19pm
So I received a bill today for $449 from Jeppesen.  I am wondering if they started my 60 day trial without letting me know and just took it upon themselves to sign me up for the $449 plan.

Yoram
Back to Top
oskrypuch View Drop Down
Senior Member
Senior Member


Joined: 09 Nov 2012
Location: CYFD
Status: Offline
Points: 2712
Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2020 at 12:53pm
Check the due date. Most Jeppesen invoices are sent 60 to 90 days ahead.

* Orest
Back to Top
P35Pilot View Drop Down
Newbie
Newbie


Joined: 20 Aug 2020
Location: O88
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote P35Pilot Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2020 at 7:11pm
Yup, it looks like they started the 60 day trial and did not notify me. Invoice shows due date at end of October. My online jeppesen account shows the same thing.  It allows me to download the current and next cycle which starts on Sept. 10th.
Conclusion,  Set up your jeppesen account and request the 60 day trial.  Check each day to see if it is activated.  Once, 60 days are over purchase the plan you want. That should replace any plan they randomly signed you up for and replace the invoice they sent.

Hope that works and helps others,
Yoram
Back to Top
oskrypuch View Drop Down
Senior Member
Senior Member


Joined: 09 Nov 2012
Location: CYFD
Status: Offline
Points: 2712
Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 07 Sep 2020 at 12:06pm
Remember that you are not locked into any product, even though they are paid annually. You can change the level of paid subscription anytime, and will get a proportionate refund or premium.

* Orest

Back to Top
AviSteve View Drop Down
Admin Group
Admin Group
Avatar

Joined: 12 Feb 2018
Location: Melbourne, FL
Status: Offline
Points: 1227
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSteve Quote  Post ReplyReply Direct Link To This Post Posted: 24 Sep 2020 at 10:36pm
Originally posted by mfuesting mfuesting wrote:

I am new recent owner, too.  It took them about a week to contact me back.
Also be aware, that in about 3-4 weeks later they will auto invoice you for an annual renewal of the this plan at slightly over $1,000.  I spent 6-8 hours trying to tell them (on the phone and chat text to support) I didn't want the full meal deal renewal and ask that they re-invoice me for the annual $299 data only renewal, but never did get them to do it.  I went on their website and created a new invoice for data only plan and paid that one, and ignored the original invoice.  It's still there in my account, but so far they haven't sent Guido to break my kneecaps.
The data plan works nicely, but there support department isn't quite as good as the chipmonks in my back yard!

Mike, I was able to get with Jeppesen today regarding your account.  The rep cancelled the $1045 renewal invoice on your account.  No further action from you is required.  He also verified that your $299 subscription is active.

Check your account just for peace of mind, but I expect you'll see that all is OK now.
Steve Lindsley
Avidyne Engineering
Back to Top
mfuesting View Drop Down
Newbie
Newbie
Avatar

Joined: 14 Mar 2019
Location: Illinois
Status: Offline
Points: 8
Post Options Post Options   Thanks (0) Thanks(0)   Quote mfuesting Quote  Post ReplyReply Direct Link To This Post Posted: 24 Sep 2020 at 10:40pm
Thanks Steve!!!!!!!!!!!!!!!!!!!
Mike

Mike L Fuesting
Back to Top
oskrypuch View Drop Down
Senior Member
Senior Member


Joined: 09 Nov 2012
Location: CYFD
Status: Offline
Points: 2712
Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 25 Sep 2020 at 2:36pm
First Class support!

* Orest
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.01
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.076 seconds.