Chart update ifd540 error

I’ve recently tried updating charts on my ifd540 on 3 separate occasions without success. I’ve tried to format the usb, and have tried loading from 2 different devices including my Bad Elf Wombat and my Mac. 

The update starts and shortly after it starts just returns a generic ERROR for the status. Nav and obstacles update flawlessly.

Not sure what could be the cause or if there is a way to get logs that might indicate why my update is failing. I tried to login and check if my cmax code is the same based on my serial number which shouldn’t have changed but the system is down.

I believe my issue with chart updates started around a time I had to remove a password the I never set but prevented me from changing my dimmer settings.