ddgates wrote: I see a bundle for those who have two IFD units, that includes navdata, terrain, and obstacles. I don't see one that includes charts. Is there one?

daveS wrote: I have the new subscription with Dual 440's, EX5000 and 2 IFD seats.  Is it possible to use Charts on the IFD100 (since I have a chart sub)?

tahoeair wrote: I just got lied to several times by the Jeppesen rep on the phone.  The "new" JeppDirect website has been rebranded as Boeing services and every single NavData SKU is missing from the site, which forces us to have to call and get the runaround.  I called and gave them my Jepp account number and said that I wanted SKU 11112978, as listed here: https://pilotsupport.avidyne.com/kb/article/353-jeppesen-pricing-for-avidyne-equipment/  First the rep lied and said he couldn't find that SKU.  Then he said he didn't see anything for less than $799 per year, and then eventually lied again and said "oh here's the SKU you mentioned-- it's even highlighted for me in blue"  We agreed that they would invoice me in December for that SKU after my 60-day trial is up.  Instead, they invoiced me today for $1,165 for SKUs 10502540, 10502550, 10502558, 10502629, 10523432, 10018502, 10018503, and 10018504. This is deceptive, shady, unfair, and illegal.  They're using their monopoly position in the marketplace to abuse us Avidyne owners, knowing that we have no other options.  You can say there are other Engineering priorities at Avidyne, but honestly, I'm about a day away from returning my unit and buying a GTN.  I cannot understand why finding another data provider or going into the data business yourself is not a priority for the company.  Boeing (Jeppesen)'s bad behavior reflects poorly on your company as well. If you don't have the resources to do it yourself then outsource it to someone else.  If Seattle Avionics already has the data, then pay them to do it.  I can't understand why there aren't multiple class action suits against Boeing already over this unethical behavior.

LANCE wrote: You have a total of one post on Avidyne Live and you immediately accuse a Jeppesen rep of lying when they can't immediately find your SKU? You purchase your IFD knowing who provides the data and now you are going to complain about it. I treat the Jepps people very well on the phone and in person at Oshkosh and they do the same for me. Please return your unit and save the rest of us from your rants.

Edited by MysticCobra - 07 Nov 2019 at 6:09am

LANCE wrote: You have a total of one post on Avidyne Live and you immediately accuse a Jeppesen rep of lying when they can't immediately find your SKU? You purchase your IFD knowing who provides the data and now you are going to complain about it. I treat the Jepps people very well on the phone and in person at Oshkosh and they do the same for me. Please return your unit and save the rest of us from your rants.

MysticCobra wrote: LANCE wrote: You have a total of one post on Avidyne Live and you immediately accuse a Jeppesen rep of lying when they can't immediately find your SKU? You purchase your IFD knowing who provides the data and now you are going to complain about it. I treat the Jepps people very well on the phone and in person at Oshkosh and they do the same for me. Please return your unit and save the rest of us from your rants. I have plenty of points on AvidyneLive and years of experience with Jepp reps giving me wrong information, calling me to tell me I owe $1000+ when it was paid months ago, telling me they'll absolutely solve my problem and then never calling back, etc.  There is plenty of room for ranting about Jeppesen, its website, and its reps, regardless of how many AvidyneLive points one has.   Many folks will purchase an IFD expecting that buying a data subscription will be a smooth and effortless experience.  Pull up a website, quickly find the data you want, hopefully pay a reasonable price, and be done.   Many folks will be surprised and disappointed to learn that it just doesn't work like that. It's fair for customers to let Avidyne know about weaknesses with a key business partner.

Yes, it will support one IFD100.  Good catch, I'll have the article updated to reflect that.

AviSteve wrote: Check out this article.  The third section shows the "IFD500 or 400 Series Nav Bundle Dual IFD", which would work for the configuration you mentioned.  The Jeppesen item number varies based on the coverage you desire. Note that this bundle doesn't contain charts.  I expect a similar bundle that does include charts to be available before the end of the year.

I note that the following items also do not include a Charts option.  Will those also be updated to include Charts?

AviSteve wrote: 1. The current single and dual bundles specifically do not include charts.  I expect similar bundles that do include charts to be available by the end of the year. 2. Ala carte is just NavData.

Right now I have Ala carte with just NavData (Eastern US) and Charts (NE US).  But the bundle will be fine if the price is right, which based on the pricing I see so far should be a big improvement.  Thanks Steve.

Bob H wrote: ...My bill is due in two weeks.

Edited by oskrypuch - 04 Jan 2020 at 12:23pm

Bob H wrote: AviSteve wrote: 1. The current single and dual bundles specifically do not include charts.  I expect similar bundles that do include charts to be available by the end of the year. 2. Ala carte is just NavData. Any progress here Steve?  My bill is due in two weeks.

I had an IPC scheduled for this week, which reminded me that I needed to update my IFD 540 NAV/DATA subscription.

The new bundles are an improvement... especially for dual IFD540's

Made the call this am to Jepp and it was one of the easiest changes ever. The guy I spoke with simply took my account number and pulled up my plan. I said I was making a trip out west so would like to take advantage of the newer offering of entire US for $299. He said no problem. Did a little math a prorated me a credit for the unused portion of my current subscription and then charged me the difference. Since it had been a couple years I also added a single obstacle update. I know I get obstacles on foreflight but for $49 I really don't mind if some new towers show up on the IFD as well.

Painless. I know Jepp gets bad mouthed quite a bit and I'm sure some of the complaints are legit but I'm a happy customer.

And a big THANKS to Avidyne for negotiating this!

Possibly stupid question.

Thanks, Steve. I was afraid that was going to be the answer.

I use an older IPad mini that stays in the plane mounted on the the side of the panel and for the IFD100 and then use an IPad mini mounted on the yoke for my ForeFlight. Works out better that I thought it would.

oskrypuch wrote: You can increase or decrease your Jepp coverage at any time, and they will credit/debit you the proportionate amount. There is no penalty for mid-term changes. Best way is to call Jepp. * Orest

Jesus wept.

HenryM wrote: I think only Jeppesen can fix the issues on the Jeppesen site. Other than using their data, Avidyne is not involved with what they do.

I am looking for a bit of advice.